Global research firm Gartner reported that the worldwide IT outsourcing revenue decreased by 5.3 percent last year, as five of the largest IT services vendors reported decline of up to 11.8 percent in revenue. From $805 billion in 2008, total revenue only reached $763 billion in 2009.
Accenture sales dropped 11.8 percent, while HP reported a 10.4 percent decline, from $38.6 billion in 2008 to $34.6 billion last year. IBMís revenue fell 6.6 percent, CSC with 6.5 percent, while Fujitsuís revenue was 0.4 percent lower than in 2008.
According to Kathryn Hale, research vice president for Gartner's IT services group, IT services providers had made some significant changes as they faced the challenges last year. "Their priorities changed and their business focus rushed from aggressive sales or tactical revenue acquisition, to strategies designed to simply maintain revenue levels, keep a handle on costs and manage profitability."