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RP BPO targets $4 trillion Spanish-speaking market

by: Carlo Abadilla

Monday, March 15, 2010 | Outsourcing News |

A memorandum of understanding was recently signed between the Department of Education and Spain's Ministry of Education, Cervantes Institute and the Spanish Agency for International Cooperation and Development (AECID), PIA Daily reported. For the nation's business process outsourcing (BPO) industry, the signing signifies a step towards catering to around 21 Spanish-speaking countries with economic activities worth $4 trillion.

"Aside from its direct link to our cultural heritage, learning Spanish in the 21st century can be a very potent tool for the Filipinos to compete in the global job market," commented Education Secretary Jesli A. Lapus.

The implementation of the agreement in local schools will occur in two different phases: school years 2009-2010 and 2013-2014. The pilot phase began in June last year and has already reintroduced the language in 15 secondary schools involving 35 teachers and affecting over 1,000 students.

The agreement could possibly open up a large new revenue stream for the contact center outsourcing industry in the Philippines, which employed 280,000 people last year and grew 22% to $5 billion.



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