Thursday, December 10, 2009 | Outsourcing News |
Filinvest said it plans to take advantage of the expected growth of the “Next Wave Cities” (NWCs) by expanding its Northgate Cyberzone in order to attract more BPO locators.
The Northgate Cyberzone, a Peza-registered IT and BPO hub located south of Manila, currently serves 20 major locators with a combined work force of around 13,500. These locators include HSBC, Genpact, Convergys, eTelecare and Apac.
The proposed expansion will include the construction of tow new IT building within the zone. The buildings have a combined floor area of 40,000 square meters and can accommodate roughly 5,700 call-center seats. Northgate Cyberzone plans seven more buildings in the future.
“Currently, we don’t see any decline in demand,” said Maricel Lirio, vice president and project group head of Northgate Cyberzone. “While there is a stable supply of spaces, there is definitely going to be a need for more in the future.”
The local BPO industry is confident that 2010 will prove to be a rebound year, despite growing concerns over diminishing BPO opportunities in the wake of the global recession. Local BPO executives have been quoted as saying they estimate the industry grew 23-percent in terms of overall revenue in 2009.
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