A study by Jones Lang Lasalle on eight leading global organizations in the business process outsourcing (BPO) industry has revealed BPO companies are, themselves, outsourcing. In the Philippines, this is practiced in areas such as housekeeping, security maintenance, and car fleet management.
According to head of Integrated Facilities Management in Southeast Asia, Marina Krishnan, companies are outsourcing due to the high “cost of a seat” in these areas. In addition to saving on costs for maintaining administration, outsourcing companies are able to avail of expertise and innovations that are not their core competency:
“Our clients in the Philippines – like a global pioneer in outsourced solutions and technology services and a leading financial services company – have outsourced management of services like reception and mail room services, as well as critical facilities like data services, networking and telephone systems that support around-the-clock operations,” commented Krishnan.
Krishnan further added that “the aim of facilities management is to maximize opportunities for a facilities portfolio. This includes engaging in proactive analysis, contingency planning and preventative maintenance programs to reduce facility downtime and mitigate risks.”