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Outsourcing in 2014: Focused on Service, not Savings

by: Sarah Joson

Thursday, February 20, 2014 | Outsourcing News |

Quality of Outsourcing Service Tops Clients' Priorities

Oliver Hemming, Strategy Consulting Partner at consulting firm Deliotte, gave an in-depth account on what outsourcing clients are looking for. According to Deloitte’s support services predictions, the value of an outsourcing deal will be based on actual results and not cost savings.

The executive explained that this is forcing outsourcing service providers to be more innovative in creating more value for money. That and being able to minimize risks and problems are the challenges for providers this year.

He further noted that the use of facilities management firms will increase to address the demand for "joined up services" from multinational corporate clients. Also, he said firms that choose to focus on local markets will reinforce local relationships, but pointed out that the ones that choose not to build a presence internationally will be estranged from common procurement practices.

Data from Deloitte also showed that mergers and acquisitions remain the primary factor that propels growth in international markets.


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