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Study Predicts More Outsourcing Activity in 2013

by: Sarah Joson

Tuesday, January 29, 2013 | Outsourcing News |

A total of 1,355 enterprise buyers, service providers, and consultants recently participated in a survey done by HfS Research and KPMG, comparing business process outsourcing with manufacturing outsourcing trends. The results showed that stakeholders have no plans of decreasing their outsourcing activity, as they are still looking to cut costs and become more updated in terms of the latest business processes.

According to HfS Analyst Phil Ferscht, outsourcing, a process which is commonly frowned upon by many, experienced slowdown in 2012. On the other hand, survey results indicate that most of the firms are motivated to reinforce their outsourcing portfolio using improved methods.

More outsourcing activity as stakeholders look to cut costs and streamline processes

Ferscht noted that out of 399 major buy-side survey participants, less than 20 percent are planning to minimize their outsourcing scope for IT or business functions. He also added that 50 percent are planning to outsource application services, four out of 10 will outsource their finance and accounting, while one-third are considering to outsource their HR functions.

It was also found out that 87 percent want to cut operating costs, 74 percent want to streamline processes, while 81 percent seek growth. Ferscht also added that payroll is another segment that enterprises are looking to outsource using the services of the best providers in the business.


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