The Philippine business process outsourcing (BPO) sector proved once again its resilience and strength as the country is included in the top three offshoring hubs, together with India and China.
In the "Onshore, Nearshore, Offshore: Still Unsure" report from Jones Lang LaSalle, a global real estate adviser, states that for 2008-2011, these countries produced the most number of jobs in call centers, shared services centers, and tech support centers during the period of 2008-2011. In fact, during this period, the Philippines closed 115 projects and created 72,000 jobs, India landed 105 projects and produced 64,370 jobs, while China had 56 projects and created 25,455 jobs.
In a radio interview with dzRBRadyong Bayan, Abigail Valte, Deputy Presidential Spokesperson, said it establishes the Philippines’ position in the BPO sector even more. She added that it is now up to the local BPO firms to cultivate the skills of their manpower to continue the winning streak over competitors and become more appealing to investors.
Furthermore, Valte said programs that are focused on improving and building the proficiency in both Filipino and English languages are now being developed by the Department of Education.
United Kingdom, Brazil, Poland, Mexico, the United States, Costa Rica, and Romania were also named as premiere locations for offshoring.