Offshore Staff Leasing
Offshore Staffing as Talent Solution
Most companies use a number of staffing solutions to get the talent they need. They hire their own employees under a full-time or part-time contract, they use staffing agencies to provide temporary staff or they hire consultants to perform certain highly specific tasks. There is one staffing solution that is often overlooked and that is offshore staff leasing or offshore staffing. Our offshore staffing services enable you to establish your own team in the Philippines consisting of employees who will work for you exclusively and full-time from our offices in the Philippines. Your virtual staff in the Philippines are all legally employed, supported, and managed by MicroSourcing but you decide what their day-to-day activities will look like. By staffing offshore instead of domestically, you will save at least 70% on direct personnel costs and you will also be saving money indirectly as you do not have to worry about providing your offshore staff with office space, workstations, connectivity, and other facilities. The diagram below explains how your offshore team will be supported by MicroSourcing.
Your Offshore Organization in the Philippines
xOur Operational Excellence Department consists of seasoned professionals who specialize in process engineering, workflow optimization, best practices, industry standards and certifications and compliance. They can assist you in optimizing your processes, identifying KPIs and metrics, and driving the overall performance of your offshore team.
Human Resources Management
xOur Human Capital Strategy & Delivery Department takes care of all aspects of talent management including compensation and benefits, organizational development, training, compliance to company and client-specific policies, labor relations, employee satisfaction, and HRIS administration.
xOur IT Business Solutions Group consists of seasoned IT professionals who can assist in identifying, deploying, and maintaining the best system for our client's workflow requirements. We have been enabling onshore-to-offshore workflow processes for a long time and can definitely advise you on which systems best match your requirements.
xOur Technical Support Department operates 24 hours per day, 7 days per week, and 365 days per year. Unlike many other providers, we do not outsource our technical support but instead use purely in-house resources for our level 1 and 2 technical support engineers, system administrators, and networking specialists.
Finance & Accounting
xOur Finance Department takes care of all our accounting and bookkeeping needs. For you, this means that your staff will get paid on time and that all expenses of your offshore operation will be billed to you every first week of the month without delay and with 100% accuracy.
xOur Facilities Department manages all our facilities which are guarded 24/7 by our own security guards and we furthermore secure our premises using CCTV cameras and network-controlled access devices. We also have a team of janitors and maintenance staff to make sure that our offices are clean and in good working condition.
xOur Client Services officers take care of the needs of visiting clients, prospective clients, and expats. We offer a wide range of concierge services including hotel and flight bookings, condo rentals, local transportation, dinner reservations, golf outings, and out-of-town trips.
xYour offshore operation will run within MicroSourcing Philippines Inc. which is our corporate entity in the Philippines. All talent will be employed by us and all assets will be procured, owned, and managed by MicroSourcing Philippines Inc.
- Office Space
xWe use a system furniture line that enables us to customize the work space of your offshore staff. We can adjust partition height, install overhead cabinets, add pedestals and drawers, and customize our workstation clusters in a variety of ways. Our standard workstation is 120x70cm in size.
xWe will provide all the workstation hardware needed for your offshore staff. We can fully customize the specifications of your workstations to, for instance, include multiple or larger LCD screens, more RAM, more hard disk space or add hardware peripherals such as tablets, printers and scanners. Our standard workstation is a Windows PC but we can also provide Mac, Linux or thin client stations.
xWe will provide all the workstation software needed for your offshore staff. Our standard package includes Windows 7 but we can easily change this to any other operating system and add software packages by MicroSoft, Adobe or any other software vendor.
Networking & Connectivity
xWe will provide your offshore staff with redundant, high-speed internet connectivity. Our network is fully redundant on every node. We have a host of security measures in place to protect our network.
Servers & Workflow Systems
xWe will provide you with whatever server hardware you may need to support your workflow. We have multiple server rooms all equipped with state-of-the-art facilities and multiple redundancies on air conditioning, electrical supply, and connectivity.
Peripherals & Tools
xWe can provide your team with any kind of hardware peripheral they may need such as printers, scanners, laptops, overhead projectors, pen tablets, etc. All these assets will be procured and maintained by MicroSourcing.
Offshore Staffing is very easy
The offshore staffing process is very similar to how you would hire personnel locally. Together, we will discuss your hiring requirements and draft the detailed job profiles. Our Recruitment department will source for candidates, run through the initial screening processes, and endorse candidates to you. You are free to screen and test the candidates in any way you deem necessary to reach a decision. In the end, you handpick who you want us to assign to your offshore team. Alternatively, you can rely on our judgment and let us take care of the entire screening and selection. On the IT and infrastructure side, you will work with our IT department to set up the working environment and tools you need to make your offshore team part of your daily workflow. On the operations side, we will provide you with one or more supervisors who will work with you in identifying key performance indicators, performance targets, and reporting structures. Your operations supervisor will be your main point of contact. After go live, MicroSourcing will provide training, coaching, supervision, technical support, and all other support needed to run an effective offshore team. The beauty of offshore staffing is that you can fully concentrate on what your staff will be doing and you can let MicroSourcing take care of all the overhead and support processes.
From Offshore Team to Virtual Captive
Our Virtual Captive services enable a foreign company to establish a custom-built offshore operation in the Philippines fully hosted and managed by MicroSourcing. These offshore operations typically have their own office space, their own management staff, and almost operate like mini-companies within MicroSourcing. There are many similarities between our offshore staffing and virtual captive services. The main differences lie in the fact that offshore staffing is typically smaller in scale and talent-driven while virtual captives are typically larger in scale, process-driven, and require a great deal of customization and autonomy. Many of our clients start off with a small team using our staff leasing services and then over time, add more and more processes and people to their offshore operation. There is no real black and white distinction between a large offshore team and a virtual captive and many of our clients have become virtual captives over time, making their offshore delivery center a strategically vital part of their business.