Job roles

Outsource reservation booking agents

How it works
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Improve your reservation booking capabilities.

Is your business overwhelmed with managing reservations, appointments and bookings, leaving your staff stretched thin and customer satisfaction at risk? Our teams are skilled at managing the most crucial reservation management tasks, expertly handling your booking processes to ensure seamless and efficient scheduling for your clients.

Why MicroSourcing?

No hidden costs. No unforeseen risks.
When you partner with the strongest provider, you get the best outcome.
active clients across various industries
1,000+ active clients across various industries
offshore employees
9,000+ offshore employees
strategically located offices
13 strategically located offices

What are the benefits of outsourcing reservation booking agents?

How experienced are our reservation booking agents?

Our reservation booking agents offer different levels of expertise depending on the support you require.

Junior

1 - 2 years of reservation booking experience

Assist customers in making reservations or bookings.
Input and confirm reservation details accurately.
Provide basic information about availability, pricing, and policies.
Handle routine inquiries and resolve straightforward booking issues.

Intermediate

2 - 4 years of reservation booking experience

Independently manage reservation systems and databases.
Coordinate and schedule bookings for multiple clients or properties.
Handle more complex customer inquiries and provide detailed information.
Monitor and manage booking confirmations and cancellations.

Senior

4+ years of reservation booking experience

Oversee reservation and booking operations for a department or region.
Develop and implement reservation strategies to maximize occupancy and revenue.
Train and mentor junior and intermediate booking agents.
Handle escalated customer concerns and complex booking scenarios.

What tools are our reservation booking agents trained in?

  • slack
  • Outlook
  • Excel
  • salesforce
  • Little Hotelier
  • ResNexus
  • Expedia
  • Booking.com
  • Fidelio
  • Opera

Hear from our clients

Learn more about our clients outsourcing journey’s and how it’s transformed they way they operate.
Daniel Oh

Daniel Oh

Group Legal Counsel at Connective
WATCH NOW

"What really stood out for us with MicroSourcing was the amount of control we got over staff selection, the IT setup, cybersecurity measures, data protection and the level of support, both in Manila and locally in Australia."

Read Case Study
Luke Loeffler

Luke Loeffler

Senior Director for Operations at EagleView Technologies
WATCH NOW

"Take advantage of the direct control and freedom to implement processes and the true partnership that MicroSourcing offers."

Read Case Study
Darren Gunton

Darren Gunton

General Manager of Marketing at Total Tools
WATCH NOW

"What I love most about partnering with MicroSourcing is it just makes my life easier."

Read Case Study

How does offshoring with MicroSourcing work?

1
collaborate

Collaborate

We discuss your offshore resourcing requirements
2
recruit

Recruit

We recruit and employ your offshore team
3
Support

Support

We support the operation of your offshore team
Learn More

Interested in recruiting reservation booking agents?

Our friendly experts can answer any questions you have or provide a free consultation to discuss how offshoring can work for you. We’ll get back to your inquiry within one business day.

Additional resources

M_BlogT_5 tips for running onshore and offshore teams in parallel
BLOG

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M_BlogT_How outsourcing reservations is helping the hotel and hospitality industry
BLOG

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The outsourcing cost reduction formula blog
EBOOK

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What other roles can you outsource?

Want to enquire about hiring offshore reservation booking agents?