Outsource IT Services

The fourth industrial revolution, also known as Industry 4.0, is rapidly transforming the information technology (IT) industry through smart, globally connected technologies. As this revolution gains momentum, more businesses are turning to IT outsourcing services to keep pace with the increasing complexity of cloud integration, AI processing, blockchain technology and big-data analytics.

In particular, businesses in Western nations are looking to outsource IT services to the Philippines as a cost-effective way to boost competitiveness and reduce high labor costs. With global IT spending expected to reach U.S.$4.5 trillion in 2023¹ it's becoming increasingly difficult for businesses to recruit and retain professional IT staff onshore.

The introduction of remote and hybrid work has further increased the demand for specialized talent in data security, web development and team conferencing platforms. To retain existing employees, organizations need to offer competitive salaries and additional benefits, but even then, staff turnover remains a challenge.

This is why many organizations are turning to managed IT services, also known as tech outsourcing, in the Philippines. Outsourcing IT specialists and staff to the Philippines is a reliable and cost-effective way to develop bespoke tech capabilities in the face of ever-increasing costs and complexity.

What are the benefits of managed offshore IT services?

Cost saving: as the Philippines' cost of living is lower than most western countries, your business can outsource IT tasks for a fraction of the price it would cost to hire specialists locally; up to 70% in some cases.
Access to a larger talent pool: the Philippines has a huge talent pool of IT specialists with approximately 71,000 IT specialists already in the workforce.
Increase in output efficiency and quality levels: sending routine technical support specialists tasks to an offshore team in the Philippines means your onshore team will have more time to take on higher value, strategic work. Your business will notice a drastic increase in productivity levels across your department.
Business growth and scaling opportunities: when you send your time-consuming tasks to an offshore IT team in the Philippines, your local team will have more time to focus on increasing profits, business growth and development opportunities. Your onshore team's additional capacity gets from your offshore team's support means you can grow your business sustainably.

What’s more, as a profession, IT relies on fast-changing and complex technical competencies. This means job roles have fragmented into myriad individual specialties. It takes a team of specialist professionals.

What tech functions can be outsourced to a managed IT services provider?

Here are some examples of IT roles and functions that your organization can outsource to the Philippines, broken down by field of expertise and type of support being provided:

Hardware, systems and network support

These professionals design, build and maintain data communication systems and provide hardware and telephony assistance. They are the IT support division of your organization, helping people reset their passwords, keeping the network healthy and streamlining the system with tech fixes.