A fast-growing software company was looking to expand globally and needed a cost-efficient solution for employee onboarding and customer support process documentation.

MicroSourcing recommended process synchronization tactics to ensure the client could oversee and maintain full control of their onboarding operations. MicroSourcing was able to help with sourcing the necessary customer service support roles required by the client to facilitate their global expansion opportunities. 

The results?

  • Employment cost savings of up to 86% when compared to alternative outsourcing solutions.
  • Productivity increases up to 300% when compared to hiring customer support staff onshore. 

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