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Reduce costs
Save up to 70% on employment costs. Get top-notch tech support at a fraction of the price.
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Foster business growth
Navigate tech support demands with ease through outsourcing. Support sustainable growth with the right people quickly.
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Increase efficiencies
27% of companies outsource to maximize tech efficiencies. Focus on your core tasks while offshore teams handle the rest.
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Access 24/7 global support
Unleash your organization's full potential with 24/7 offshore capabilities. Get added flexibility, faster work and round-the-clock support.
How experienced are our offshore technical support engineers?
Our technical support engineers offer different levels of experience depending on the support you require.
Junior
1-2 years of technical support experience
- Providing first-level technical support to customers
- Responding to customer enquiries via phone, email or chat
- Logging and tracking technical issues
- Escalating complex technical issues to higher-level support teams
- Providing basic troubleshooting and guidance on software and hardware issues
- Conducting routine maintenance and updates of software and hardware systems.
Intermediate
2-4 years of technical support experience
- Providing second-level technical support to customers
- Collaborating with other technical support engineers and teams to resolve complex technical issues
- Troubleshooting technical issues and resolving software and hardware problems
- Providing remote support via phone, email or chat
- Conducting regular maintenance and updates of software and hardware systems
- Identifying and reporting trends and patterns in technical issues to improve product and service quality.
Senior
4+ years of technical support experience
- Providing advanced technical support to customers
- Leading and mentoring other technical support engineers and teams
- Troubleshooting complex technical issues and resolving software and hardware problems
- Developing and implementing new technical support processes and procedures
- Evaluating new software and hardware products to ensure compatibility with existing systems
- Conducting regular maintenance and updates of software and hardware systems
- Identifying and reporting trends and patterns in technical issues to improve product and service quality.
Industries we’ve worked in
What our clients say
Darren Gunton General Manager of Marketing at Total Tools
"We faced challenges - growing sales exponentially and coping with the growth. Yes I'd definitely recommend offshoring with MicroSourcing. It lowers your costs, gives you access to great staff and empowers you to funnel more resources into SEO and SEM."
