Telemarketing Outsourcing
Telemarketing can be a very effective way of reaching your target audience and making sales. Telemarketing can be divided into inbound sales with interested clients calling into your sales numbers or it can be outbound with your operators calling potential clients. Outbound sales or cold calling is a true art requiring sales agents that have a good understanding of the product or service they are selling and understand how to best sell these to any kind of audience. Telemarketers need to have great communication skills, be persuasive, and strike the right balance between being likable and yet aggressive in their sales approach. Filipinos are widely known for their excellent English language skills and their customer-friendly character. Filipinos are also great sales people and understand how to sell. The main hurdle is often that Filipinos are quite introvert and shy in nature and they need to be trained to reach the right kind of assertiveness and persistence in sales. Once they overcome this hurdle, you will soon find that Filipino telemarketers can be some of the best in the world.
MicroSourcing took on its first outbound account in 2008 and since then, we have established a number of small sales teams for a variety of products and services. The largest outbound sales account just started operations in June 2011 and is bound to grow well beyond a hundred highly trained sales agents by the first quarter of 2012.
Our telemarketing outsourcing and offshoring services are available through two of our main service delivery models:
Through our staff leasing services, you can have your own dedicated Telemarketer working for you from the Philippines. You will get to handpick your offshore Telemarketer and he or she will work for you exclusively.
Through our virtual captive services, you can set up an offshore operation in the Philippines to handle your company's telemarketing needs. We will provide talent, infrastructure, and management according to your exact specifications.
You will find below examples of what we have done in the field of telemarketing:
Scope
Large
Small
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Virtual Captives
- A team of Customer Service Representatives and Sales Associates working for a company that offers a wide range of high quality duty free products based in Cyprus.
- The team is composed of 28 employees performing inbound and outbound sales to prospective clients of a company based in Australia
- The staff performs inbound and outbound sales for the company in Australia.
- A call center and sales operation for a Canada-based company that specializes in POS payment processing and debit and credit card processing
- A team of Sales/Customer Service Representatives working for an online marketing company in Cyprus
Offshore Staffing
- A team consisted of Administrative, Marketing, Data Entry and Sales Representatives working for an Australia-based company in the moving industry
Administrative Assistant started last January 2011.
First Sales rep started last October 2011
Data Entry staff was hired for Lead Gen campaign last January 2012
An Admin staff assumed the Marketing Coordinator position last September
A Web Builder/Developer was hired last Sep 2012
A sales rep assumed an SEO and SEM specialist role
- - A team consisting of Business Coordinators working for an Australia-based company that offers training (tickets) for forklift / heavy truck drivers and operators. The client's business had grown in some other fields of industry and he also asks his staff to work on other admin stuff on top of the sales function that they have
- A team composed of Graphic Designers, a Web Developer, and an Administrative Assistant working for Canada's leading direct mail publisher
- A team of IT Helpdesk Engineers working for an Australia-based company that provides IT support and services as well as computer and server repairs and sales
- The staff is in charge of marketing the services of a Sweden-based company to prospective clients.
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Our business development team can tell you all about our services and they can help you find the perfect solution for your requirements.
Please contact us now to get things started.
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