What is Outsourcing?
Online technical support services are a significant part of the contact center industry - the Philippines' largest BPO subsector.
How it WorksFor our clients, online technical support will service monitoring website up-time, administering web servers, databases, and related systems. In many scenarios, this also includes responding to both internal and external support requests. These support requests could reach the engineer by chat, email, via a ticketing system, or by phone.Technical Support Engineers and Server & Network Administrators are some of the roles that could apply to your business. In our Staff Leasing model, you can hire a full-time Technical Support Engineer for a fixed fee/month. If you need one for a short period of time, you can contract one of our in-house Technical Support Agents and we will charge per hour. Learn more:
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PricingFor a full-time technical support engineer, we will charge you a fixed fee per employee per month using this computation:fee/employee/month = (salary + benefits) + management fee The pricing will really depend on the technical support engineer you select and their compensation package. We will discuss these with you openly during recruitment and selection. You could also contract one of our in-house technical support engineers for a shorter period in which case we would charge per hour. These are some sample prices:
Learn more:
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Setup ProcessThis is the setup process that will lead from initial contact to us delivering your offshore team and managing its daily operations:
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StartThere are two ways that you can get things started.Initiate Contact:
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