Technical Support Outsourcing
The Philippines has a large number of IT specialists. Many of them work in IT departments and technical support organizations. Their technical capabilities and great English language skills enable them to provide their services to overseas clients. The Philippines is furthermore located in the EST+12 time zone, enabling us to easily cover the night shift hours for US-based clients. This has sparked a lot of overseas companies to move part of their technical support capabilities to the Philippines. A very large part of this industry consists of call center technical support which is usually restricted to lower level technical support and troubleshooting for specific brands and systems. On the more advanced side, we are also seeing an increased number of highly specialized networking and system specialists with certifications for platforms like Cisco and Microsoft.
MicroSourcing has its roots in the web development industry and our first experience with technical support dates back to 2004 when we were responsible for the remote monitoring and maintenance of the web servers of one of our first larger clients. As our company grew, we naturally had to expand our internal IT support capabilities and as our systems and network infrastructure grew more complex, we had to increasingly invest in high level certified engineers. For our clients, we have experience in setting up technical support teams for voice, email, and chat support. We also have a number of highly specialized network administrators remotely monitoring and managing the network of their clients.
Our technical support outsourcing and offshoring services are available through two of our service delivery models:
Through our staff leasing services, you can have your own dedicated Technical Support Engineer working for you from the Philippines. You will get to handpick your offshore Technical Support Engineer and he or she will work for you exclusively.
The roots of MicroSourcing are in technical support and we have a lot of experience in the technical support industry:
Our business development team can tell you all about our services and they can help you find the perfect solution for your requirements. Please contact us now to get things started. Contact Us