What is Outsourcing?
Filipinos are known to be very hospitable and service-oriented; making them a perfect choice for offshore customer service and support.
How it WorksCustomer support outsourcing services comprise the majority of outsourced services in the Philippines. Its reputation as a destination that delivers high quality customer support services is well-established in the global outsourcing market. Over half of the Philippines' BPO workforce are engaged in customer support in over a hundred service centers that apply the latest online customer support software.Our setup process will allow you to specify your customer service outsourcing needs in detail and ensure the timely delivery of your offshore customer support network. In our Staff Leasing model, you can hire a full-time Customer Support Representative for a fixed fee/month. If you need one for a short period of time, you can contract one of our in-house Customer Support Representatives and we will charge per hour. Learn more:
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PricingFor a full-time customer support representative, we will charge you a fixed fee per employee per month using this computation:fee/employee/month = (salary + benefits) + management fee The pricing will really depend on the customer support representative you select and their compensation package. We will discuss these with you openly during recruitment and selection. You could also contract one of our in-house customer support representatives for a shorter period in which case we would charge per hour. These are some sample prices:
Learn more:
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Setup ProcessThis is the setup process that will lead from initial contact to us delivering your offshore team and managing its daily operations:
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StartThere are two ways that you can get things started.Initiate Contact:
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