Customer Support Outsourcing
Call centers dominate the Filipino outsourcing industry with voice-based services accounting for more than 70% of BPO revenue generated in 2010. The Philippines is currently ranked #1 in the world in terms of offshore voice-based services. The strong growth of this BPO sector is likely to continue for at least another decade. The reason behind all this growth is simple: the Philippines is the best source for fluent English language speakers who are accent-neutral and familiar with Western diction and figures of speech. Filipinos are furthermore very service-oriented people, resulting in higher overall customer satisfaction.
MicroSourcing is not a call center in the traditional sense of the word but our offshore outsourcing models do enable clients to use our services for voice-based work. With the popularity of Filipino voice-based services, it was only a matter of time before our services were used to set up call center operations in the Philippines. Our biggest call center operation was set up in 2007 for a US-based directory business consisting of more than 200 agents handling both inbound and outbound call traffic. We also have teams doing recruitment process outsourcing wherein they call US-based job applicants and perform the interviews from the Philippines. We also have more traditional customer support teams providing phone support around the clock.
Our customer support outsourcing and offshoring services are available through two of our main service delivery models:
Through our staff leasing services, you can have your own dedicated Customer Service Representative working for you from the Philippines. You will get to handpick your offshore Customer Service Representative and he or she will work for you exclusively.
Through our virtual captive services, you can set up an offshore operation in the Philippines to handle your company's customer service needs. We will provide manpower, infrastructure, and management according to your exact specifications.
Below are some of the things we have done in the field of customer support and voice services:
Scope
Large
Small
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Virtual Captives
- A 200+ headcount call center operation for both inbound and outbound traffic servicing a US-based directory business
Offshore Teams
- An Australian web- and phone-based support solutions provider outsourced their call center with eight full-time and two part-time call center representatives.
- A team of inbound Customer Service Representatives assigned to handle customer inquiries for an Australian e-commerce online payments provider
- A team of Customer Service Representatives working exlusively for a California-based company in the legal photocopy service industry
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Our business development team can tell you all about our services and they can help you find the perfect solution for your requirements.
Please contact us now to get things started.
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