Reliable IT infrastructure
Access to Tier 3/4 data centers (Bogota) with redundant power and connectivity.
Nearshore proximity
Cost-effective travel for team integration and key meetings.
Business continuity (BCP)
Low-to-no risk of natural disasters (hurricanes, earthquakes).
Deep skills base
National BPO training programs ensure a pipeline of job-ready talent in high-demand roles.
Favorable time zone alignment
UTC-5 time zone fosters collaboration with North American and European teams.
Highly-educated workforce
Over 200 universities with 53 in South America’s top 400.
Multilingual talent pool
Spanish (native), English, Portuguese, German and Mandarin.
Pro-government support
42 free trade zones and pro-business policies.
Established BPO ecosystem
Mature market with 130+ BPO firms generating $4 billion in revenue and 750,000+ employees.
Up to 60% cost savings vs onshore
Reduce labor costs without sacrificing quality.
EMPLOYEES
10,000+
10,000+
GLOBAL OFFICES
13
13
CLIENTS
1,000+
1,000+
BPO EXPERIENCE
20+ years
20+ years
INDUSTRIES SERVED
20+
(including BFSI, Healthcare, Professional Services)
20+
(including BFSI, Healthcare, Professional Services)
What our clients say
Dan Hastings Chief Financial Officer of Oaks Hotels and Resorts
"... grown exponentially since we moved. We found, in Australia, we were challenged by high turnover because it wasn’t a career path for a lot of people, it was a stepping stone to other roles. Our business was just spinning wheels."
Daniel Oh Group Legal Counsel at Connective
"What really stood out for us with MicroSourcing was the amount of control we got over staff selection, the IT setup, cybersecurity measures, data protection and the level of support, both in Manila and locally in Australia."
Luke Loeffler Senior Director for Operations at EagleView Technologies
"Take advantage of the direct control and freedom to implement processes and the true partnership that MicroSourcing offers."
Darren Gunton General Manager of Marketing at Total Tools