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Build resilient BFSI operations with strategic outsourcing



Achieve a competitive edge with scalable teams, operational resilience and cost efficiency without compromising compliance or control.

BFSI
BFSI
Banking & Financial Services

Banking & Financial Services

Insurance

Insurance

FinTech

FinTech

Banking & Financial Services

Banking & Financial Services

Banking & Financial Services

The US Banking and Financial Services industry is under pressure to transform.

Institutions are contending with complex regulations, mounting cybersecurity risks and outdated legacy systems - all while being tasked to cut operating costs and fill critical talent gaps.

How MicroSourcing helps drive transformation and growth:

  • Access specialized customer experience teams delivering 24/7 omnichannel, multilingual support.
  • Stay agile and scalable, rapidly flexing resources to meet peak demands or accelerate expansion.
  • Boost efficiency while reducing costs, optimizing workflows for higher productivity and ROI.
  • Leverage BPO infrastructure to adopt emerging technologies and stay ahead of market trends.
Insurance

Insurance

Insurance

The US insurance industry faces tightening regulations, rising cybersecurity threats, climate-driven risks and the rapid evolution of AI and digital technologies.

To stay competitive, insurers need partners who enable agility, resilience and operational excellence.

What can MicroSourcing offer?

  • 24/7 multilingual insurance support teams specializing in claims. processing and customer service.
  • Rapid scalability to handle catastrophe events and seasonal peaks
  • Up to 70% in labor cost savings while improving efficiency, accuracy and turnaround time.
  • BPO infrastructure that secures operations and accelerates modernization with automation, analytics and AI.
FinTech

FinTech

FinTech

The US FinTech sector is transforming how people save, spend and invest, but scaling innovation brings challenges. From regulatory compliance and cybersecurity to maintaining customer trust, FinTechs must balance rapid growth with operational excellence.

How MicroSourcing supports FinTech innovation and scalability:

  • Access skilled teams for client and technical support.
  • Enhance agility and compliance through flexible, scalable operations.
  • Reduce overhead by up to 70% while maintaining data security and service quality.
  • Leverage BPO infrastructure to integrate automation, analytics and AI-driven insights.

Did you know?

globe

It is predicted the global insurance outsourcing market will soar from $5.8 billion to $10.2 billion by 2028.

piggy bank

More than 84% of outsourcing deals come from the U.S, with labor costs savings of up to 70%.

phone

72% of banking customers expect immediate service, yet 64% say their mobile banking app doesn’t allow them to resolve support issues quickly.

umbrella

62% of customers stay with insurers after a positive claims experience, versus just 19% after a poor one.

Why MicroSourcing for BFSI outsourcing

Why MicroSourcing for BFSI outsourcing
  • Expertise you can trust

    Expertise you can trust

    Our multilingual teams in the Philippines and Colombia understand U.S. BFSI operations, regulatory requirements and compliance standards.

  • Global talent pool

    Global talent pool

    Access top-quality finance, claims, IT and customer service professionals at up to 70% lower costs than local hiring.

  • Scalable solutions

    Scalable solutions

    Launch your team in as little as six weeks. Adjust team size quickly to meet seasonal peaks, market shifts or unplanned surges.

  • Focus on core business

    Focus on core business

    Free your in-house teams from administrative and operational tasks so they can focus on strategic priorities and growth.

  • Stay in full control of your team

    Stay in full control of your team

    We will manage the recruitment services, you retain crucial hiring decisions and operational control over deliverables.

ISO 9001-2015
ISO 27001-2022-1

Your partner for secure, compliant offshoring solutions.

Trusted by BFSI leaders, we maintain rigorous data security standards to safeguard sensitive member and customer information across every function, ensuring compliance and operational integrity.

  • Stay compliant with ISO 27001 and 9001 certifications.
  • Secure your data with multi-layered security frameworks
  • Protect against unauthorized threats with information security policies.
  • Enable secure remote work with industry best practices and regulatory compliance (HIPAA, PCI DSS, GDPR, DPA).
  • Ensure business continuity with 24/7 IT support and infrastructure redundancy.
  • Maintain office security with cameras and on-site guards.
  • Access secure data handling during remote and on-site operations.
Our data & compliance controls

Explore MicroSourcing
BFSI resources

How Insurance Firms Benefit from Outsourcing Amid Industry Challenges
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How to outsource accounting services
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How AI is impacting the accounting and finance sector
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Brokerage increases productivity by 34% and reduces costs by 50%
Case Study

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Ready to streamline operations, boost profitability and enhance customer experience?

Ready to build your BFSI support team?

Talk to a BFSI outsourcing expert today.