The company
A software company whose main product is document automation software that streamlines the process to create, approve and e-sign proposals, quotes, contracts and more.
The challenge
As a fast-growing company, the client was looking to expand globally and needed a cost-efficient solution for employee onboarding and customer support process documentation.
Our solution
MicroSourcing implemented an efficient and seamless recruitment process that allowed the client to screen and select their own employees in the Philippines. MicroSourcing recommended process synchronization tactics and acted as a partner to the client regarding the integration of their internal HR database with MicroSourcing’s internal HR database.
This allowed the client to oversee and maintain full control of their onboarding operations. MicroSourcing’s talent acquisition department worked with the client to monitor and document their hiring processes to ensure their outsourced teams would meet the needs of the business.
Once the employee onboarding challenges were addressed, MicroSourcing was able to help with hiring the necessary customer service support roles required by the client to facilitate their global expansion opportunities.
The results
The clients’ offshore team has grown from two full-time employees to 60 full-time employees across four departments: customer service, customer onboarding, customer success management and outbound sales. This team has been able to support the client in achieving:
