HungryHungry meets increased client demand during a pandemic

The company

HungryHungry is an online food ordering technology platform that helps connect food venues with contactless table ordering, digital menus and delivery services.

The challenge

As a result of launching during the COVID-19 pandemic, HungryHungry experienced exponential growth quickly and required additional support to meet increased client demand.

Our solution

In 2020, HungryHungry engaged MicroSourcing to establish a team of nine outsourced employees across several functions: sales, client services, customer onboarding and data processing. The key focus was to have outsourced employees who were ready to hit the ground running and could keep up with the intensity of growth HungryHungry was experiencing.

These roles help take care of the following tasks so that HungryHungry’s local team could focus on growth strategies, nurturing client relationships and forwardplanning initiatives that manage any future unexpected challenges the pandemic might introduce:

• Identify and prospect potential clients
• Maintain accurate sales records and reports
• Collect and verify customer information and documentation
• Set up customer accounts and profiles
• Respond to client inquiries and resolve issues in a timely manner
• Enter data into appropriate databases or systems
• Generate reports and dashboards to support business decisions.

The results

Today, HungryHungry has a total outsourced team of 24 full-time employees across customer onboarding, sales, lead generation and customer service.

One of the many reasons businesses struggle to grow is a lack of funds to invest in additional resources to support growth objectives. Businesses often don’t have the time to recruit new employees to leverage potential growth opportunities. Their Filipino outsourced team has helped HungryHungry survive a pandemic by hiring outsourced employees quickly and efficiently.

The added support allowed HungryHungry’s local team to focus on strategies that capitalised on the growth and reliance on online platforms globally. Outsourcing to the Philippines saved up to 70% on employment costs that could be reinvested back into sustainably growing HungryHungry and increased the capacity for the business to take on more work.