Engineering group reduces service delivery costs
The company
A leading Australian engineering group providing construction, maintenance and industrial services to the resources, energy and infrastructure sectors.
The challenge
The client had onshore talent that required further operational assistance to scale and grow their existing business. The client’s main challenges were to expand their service offering while minimizing the costs necessary to deliver transactional and project related services. A primary factor in achieving these goals was to keep costs at a minimum without jeopardizing their desired outcomes of quality and efficiency.
Our solution
When the client started with MicroSourcing, they had five offshore accounts payable administrators. Now, they have grown to 80 staff across 31 job profiles, including accounts payable, purchasing, software development, IT service desk, resource estimation, accounting document control and human resource administration.
The results
The client reduced their service delivery costs, maintained the quality and efficiency of task performed in Manila, and met recruitment objectives. Each of their MicroSourcing team members are now an integrated and invaluable part of their team.
The conclusion
For small to medium businesses, it can be easy to get overwhelmed with the administrative requirements of the insurance industry. By outsourcing these time-consuming and data-heavy tasks, the client's network of brokers can focus on meeting client needs, expanding service offerings and creating growth strategies. Now, this network of insurance brokers is on track to growing their business by 20% within the first year of engaging MicroSourcing as an offshore provider.
"Through our MicroSourcing partnership, we have been able to provide a range of cost effective transactional and project related services while maintaining the quality and efficiency of work execution."
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