Case study

MicroSourcing’s 15-year partnership with EagleView Technologies

Eagleview
MicroSourcing’s 15-year partnership with EagleView Technologies
3,000% increase in offshore employee headcount
3,000% increase in offshore employee headcount
Employee staff attrition of 3% to 5%
Employee staff attrition of 3% to 5%
Staff engagement rating of 85% to 90%
Staff engagement rating of 85% to 90%

The client:

In 2008, EagleView Technologies began as an IT start-up providing automated 3D measurement technologies and analysis solutions serving the commercial, government and public utility sectors. Fast forward to today and EagleView Technologies is one of the leading providers of accurate geospatial data and geographic information systems mapping.

The client

The partnership: MicroSourcing and EagleView Technologies

In 2009, EagleView Technologies needed to quickly expand its operations to meet rapidly increasing client demand. This required the additional hiring of employees with the right 3D spatial insights skills required to operate their software from the get-go. EagleView Technologies soon discovered that sourcing these specialists locally was proving to be too costly and also time-consuming.

They decided to venture into the Philippines offshore talent market and partnered with MicroSourcing due to the appeal of their offshore model. The MicroSourcing model allowed the client to retain full control of their outsourcing venture, providing the ability to change their labor requirements on the fly while MicroSourcing took care of everything on the ground. This included providing fully furnished, state-of-the-art office facilities, IT infrastructure and ongoing support, recruitment expertise and access to HR and operations management teams.

Group 1234

They needed a resourcing solution that would keep employment costs down while also having the flexibility to scale labor up or down quickly. As a leading offshore provider in the Philippines, MicroSourcing gave EagleView Technologies access to a diverse talent pool of highly skilled Filipino professionals across various roles types.

In 2009, a pilot team of 41 offshore employees was established with EagleView Technologies, including 3D spatial specialists and administrative support. MicroSourcing took the initiative to establish metrics, policies, schedules and data-gathering procedures for the client as they didn’t have these established at the start of the partnership.

As operations grew rapidly, MicroSourcing realised the need to grow the team and so established a group of account managers and specialists to elevate operations management.

Today, EagleView Technologies has grown to 1,300+ employees with MicroSourcing across a variety of core business functions with the addition of subject matter experts, a leadership development pipeline and a dedicated operations support team that solely supports their offshore team. These roles have evolved far beyond what support EagleView Technologies originally envisioned offshoring to resolve - a true extension of their onshore operations.

Take advantage of the direct control and freedom to implement processes and the true partnership that MicroSourcing offers.

Luke Loeffler

Senior Direction for Operations, Eagleview Technologies

We have specialised units related to HR, labour relations, IT support, facilities management and sourcing and hiring for over 1,300 staff across two MicroSourcing offices.

Christian Malubang

Vice President of Client Experience, MicroSourcing

The key success drivers of the MicroSourcing-Eagleview partnership

Throughout the 15+ years of partnership, there have been significant economic and global events that could have added pressure to their offshoring venture. However, thanks to MicroSourcing’s dedicated client support services team, EagleView Technologies has been able to manoeuvre around such challenges.

15 years is a long time - what about offshore staff attrition? It currently sits at 3% to 5% demonstrating the loyalty and satisfaction of MicroSourcing teams. EagleView Technologies’s employees also have an average staff engagement rating of 85% to 90%, which is above industry standards.

“During COVID-19, within 36 hours, MicroSourcing successfully deployed more than 700 computers and had 740 team members safe working from home, supporting EagleView Technologies remotely. Our operations remained uninterrupted and continued without any significant impacts.”

Christian Malubang

Vice President of Client Experience, MicroSourcing

MicroSourcing has been able to help provide access to a talent pool of much more highly skilled and qualified people than originally hired back at the beginning of the relationship.

Luke Loeffler

Senior Director for Operations, Eagleview Technologies

The MicroSourcing advantage as stated by EagleView Technologies? The ability to work with someone instead of handing work over to someone is a big difference here to remain competitive.

Luke Loeffler

Senior Direction for Operations, Eagleview Technologies

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