Brokerage increases productivity by 34% and reduces costs by 50%

The company

As one of Australia’s leading risk management and insurance brokers, they provide cost-effective insurance advice and solutions to small-to-medium businesses across Australia, evaluating all aspects of their operations, their risks and their solutions.

The challenge

Having invested heavily in onshore talent for their key business areas of insurance and risk management, the client was keen to explore offshoring other roles and departments in a bid to grow profits, improve quality and increase efficiencies.

After further research, the client discovered the right solution lay offshore in the Philippines. The Philippines is the ideal environment for an offshore team, with a talent pool of qualified workers that is not only cost efficient but highly trainable and flexible.

MicroSourcing’s offshoring solution was the perfect fit for their needs - a combination of facilitating the recruitment and coordination of quality people and providing the big business infrastructure they needed to support them.

Our solution

Since mid-2014 when they recruited three accountants and one data analyst, the client has grown a sizeable team of offshore employees who are adding tremendous value to the business. They now have 18 staff based in the Philippines, along with an additional profile of a Broking Administrator.

The evolution of the offshore team has also been evident in the implementation of a tiering system, with Junior, Intermediate and Senior Accountants employed and a Senior Data Analyst also appointed. The client benefits from the flexibility of the recruits, who are highly trainable and respond positively when given tasks with instructions.

With skill sets that are on par or even more impressive than what is available in Australia, their potential for success is heightened by their excellent English communication skills and the strong cultural fit between the two nations.