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How to build a team with MicroSourcing

How to build a team with MicroSourcing
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    Imagine building a dedicated team of employees without needing to worry about costly and time-consuming factors such as recruitment, training, office facilities, IT infrastructure, HR and payroll. By outsourcing to the Philippines, that dream can become a reality.

    MS Employees

    Outsourcing can deliver solutions to suit businesses of all shapes and sizes and across industries as diverse as eCommerce, accountancy, healthcare and technology. Better still, the benefits of partnering with an outsourcing provider are just as diverse.

    • You can cut costs significantly
    • You can grow your team and scale faster
    • You can remain competitive in a globalized market and offer more affordable pricing to your customers
    • You can compete in a bigger playing field if you’re a small-medium business
    • No matter how big or small you are, you can improve efficiencies and increase your profitability.

    That’s right - we build your team and you enjoy the benefits.

    Here is our 3-step process to help you get started:

    Step 1 - Collaborate

    Like all great ideas, building an outsourced team starts with a conversation. An initial consultation with an experienced provider is a golden opportunity not only for you to outline potential roles and tasks that you wish to outsource but for them to highlight the depth and breadth of talent they are able to access across both technical and non-technical areas. One size does not fit all and the goal of any outsourcing provider is to devise and implement an outsourcing model based on your individual needs so you have complete transparency of how it will work.

     

    MicroSourcing has a large talent pool of highly skilled candidates who are ready to be onboarded and will add value to your business immediately, with our current workforce spread across the following industry sectors:

    Collaborate


    Step 2 - Recruitment

    Whether an organization is looking to outsource an entire department or specific elements of an in-house division, quality outsourcing providers are well-versed at guiding their clients through the process. This includes outlining potential team structures, with a range of options available depending on the size and demands of the business. Likewise, they can help determine staff-to-leader ratios, which are essential for ensuring the right workplace balance, and educate their clients about local recruitment trends.

    With outsourcing providers handling all aspects of screening, including skills tests and background and health checks, you will then be presented with a list of potential candidates for you to interview and ultimately choose who joins your offshore team. Once decided, your provider will then begin the onboarding process, facility set-up (including software and system updates) and training.

    Step 3 - Support

    With your offshore team now ready to go, you can delegate tasks, conduct regular check-ins and manage their output. Importantly, your outsourcing partner is on-hand to support the operation of the team and ensure that you reap the rewards of offshoring such as significantly lowering labor costs without losing skills or impacting quality.

    Top 5 areas you can outsource

    The options for building an outsourced team are endless. From a small team of staff focused on one discipline to a multidisciplinary unit spread across
    various functional areas, your provider can create a solution to meet your needs. Key categories and roles are outlined in the following pages.

    Contact center

    In a world where customer experience (CX) has become crucial to not only attracting but keeping business, the outsourcing of contact centers is helping companies not only reduce costs and improve efficiencies but ensure happier customers. With labor costs in the Philippines up to 70% less than Western nations, they can afford to not only roll out 24/7 centers but employ more agents per shift. That means shorter waits for customers, less frustrations and more smiles. The Philippines also boasts a huge talent pool of experienced contact center workers, many of whom specialize in specific subject matters, and with most Filipinos in their 20s to 40s native English speakers with excellent written skills, quality communication is guaranteed.

     

    Commonly outsourced contact center roles:

    • Contact Center Agents
    • Contact Center Operations Managers
    • Team Leaders
    • Telemarketers (inbound/outbound)
    • Debt Collectors
    • Quality Assurance
    • Trainings
    • Workforce Management
    • IT Support.
    Contact center

    Healthcare

    The healthcare industry was already facing challenges at the dawn of 2020. With demands for treatment climbing, non-traditional players entering the market and global spending tipped to reach more than $10 trillion by 2022, the heat was on to reign in costs and increase efficiencies. Then the COVID-19 pandemic put added pressure on the sector. Fortunately, outsourcing experts are easing the strain by helping healthcare providers build offshore teams of people boasting the required skills at a cost that keeps their businesses viable.

     

    Commonly outsourced roles in healthcare include:

    • Medical Coders
    • Medical Coding Trainers
    • Quality Assurance Supervisors/Managers
    • Quality Assurance Specialists
    • Medical Transcriptionists
    • Medical Claims Processors/ Analysts
    • Medical Billing Specialists
    • Chart Retrieval Specialists.
    Healthcare

    Data processing

    The process of extracting, processing and interpreting data to help guide business planning, strategizing and forecasting is ideally suited for offshore workers, hence why it is among MicroSourcing’s most utilized services. With many data processing tasks able to be completed digitally, an increasing number of organizations are realizing the benefits of building a team of quality data processing specialists in the Philippines. It is not only cost-effective but the recruits are up-to-date with the latest data processing tools and boast expertise in the necessary data interpretation skills.

     

    Commonly outsourced data processing roles include:

    • Data Processing Specialists
    • Data Entry Specialists
    • Data Processing Technicians
    • Data Entry Clerks
    • Data Processors
    • Data Analysts.
    Data processing

    Technology

    Few industries have embraced the shift to cloud-based platforms quite like finance and accounting, which in turn has inspired countless such organizations to build entire teams of offshore personnel. The Philippines is home to more than 175,000 Certified Public Accountants alone, with a supporting cast of highly qualified bookkeepers, broker support officers, financial advisors, insurance claims processors and tax advisors providing their onshore colleagues with vital assistance. With the finance and accounting industries experiencing a global shortage of quality candidates, especially at mid-management level, outsourced teams are a costeffective and highly efficient solution.

     

    Commonly outsourced roles in finance and accounting:

    • Accountants
    • Accounts Receivable/Payable Specialists
    • Administrative Assistants
    • Bookkeepers
    • Broker Support Officers
    • Financial Advisors
    • Financial Analysts
    • Insurance Claims Processors
    • Loan Processors
    • Payroll Processors
    • Procurement Officers
    • Tax Advisors.
    Finance and accounting

    Technology

    With the global information technology industry expected to reach more than $1100 billion by 2026, it is little wonder an increasing number of organizations are embracing the benefits of outsourcing tech roles. Cloud-based software has helped break down once-restrictive geographic borders, while businesses are also drawn to the fact outsourcing providers already have operational costs such as development and maintenance of IT infrastructure covered. MicroSourcing employs more than 1,000 people in technology roles – the greatest of any functional area – and they collectively allow their onshore colleagues to perform more value-adding activities and identify and leverage tech strategies to capitalize on the predicted market growth.

     

    Commonly outsourced tech roles include:

    • Desktop Support Specialists
    • IT Helpdesk Specialists
    • QA Testers
    • Systems Analysts and Administrators
    • Database Administrators
    • Java, .NET, PHP, WordPress and Web Developers
    • Web Designers.
    Technology

    Want to build a dedicated team in the Philippines?

    Get in contact today, and we’ll get back to your inquiry within one business day.