MicroSourcing was named Best Non-voice Excellence Company of the Year in the International ICT Awards Philippines 2014.
Hundreds of companies were nominated in the Non-voice Excellence category, but only three were named finalists: MicroSourcing, Ingram Micro Philippines, and Maersk Global Service Centers. These companies were judged based on the following criteria:
"Last year, we were a finalist in the fastest growing BPO company category. It is fantastic that we were able to win this year in one of the most sought after categories. MicroSourcing currently has about 2,200 employees, 65% of which are engaged in non-voice related processes. Winning this award shows that we are really at the forefront of non-voice and specialized outsourcing services in the Philippines," said MicroSourcing CEO Philip Kooijman.
MicroSourcing now belongs to the strong line-up of companies that won the Best Non-voice Excellence Company of the Year award in previous years: IBM (2012), Hewlett-Packard (2011), and SPI Global Solutions (2010).
The International ICT Awards Philippines is an annual event that recognizes the organizations and individuals who have made great contributions to the industry and helped in promoting the country and the Filipino talent. This event is organized by the Canadian Chamber of Commerce of the Philippines (CanCham) in association with the Information Technology Business Process Association of the Philippines (IT-BPAP).
In 2018, MicroSourcing was recognized as the winner of Voice Project's Change Challenge Awards (Enterprise Category). MicroSourcing was chosen among over 700 teams and organizations that have done repeat surveys with Voice Project, the leading employee engagement, 360-degree leadership, and customer service survey provider.
With research supported by Macquarie University, Griffith University, and the Australian Research Council, Voice Project's Change Challenge Awards evaluates candidates in terms of improvements achieved in work practices and outcomes. Voice Project has been MicroSourcing's partner in our Annual Employee Engagement Survey since 2013.
The Change Challenge Awards 2018 judges were:
Dr. Peter Langford, Director, Voice Project
Susan Henry, Head of People & Culture, Starlight Children's Foundation
Andrew O'Keefe, Director, Hardwired Humans
Mark Wiggins, Professor of Organisational Psychology, Macquarie University
The judges recognized the significant improvements that MicroSourcing has made over the years, besting other teams and organizations in the Enterprise Category.
Here are some of their positive comments about MicroSourcing:
"MicroSourcing has an excellent process for survey roll-out, results communication and action planning."
"The business has achieved an exceptional improvement in scores in the most recent survey, across most survey questions and categories. Although not evident in the 2017 report or the application, this substantial change is on the back of many previous years of improvement, including previously being shortlisted for Voice Project's Change Challenge Awards."
"Consistent improvements made in a number of areas and particularly those which were the focus of the change strategy – rewards and recognition, facilities and cross-unit collaboration. Strong response rate of 80%. Demonstrated improvements in business results."
"Increase in focus items (cooperation +6%, recognition +6%) and very positive compared to benchmark."
MicroSourcing's CEO, Sjoerd Krosse, commends the company's achievements in employee engagement and retention rates: "In a growing economy like the Philippines, the search for talent can get quite competitive. This makes it even more important to be an employer of choice. By realizing our employees are our core asset and taking action to increase employee engagement, we have been able to achieve employee retention rates that are significantly better than our industry. It also makes MicroSourcing a more fun environment at the same time!"
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