One of North America's largest online retailers of eyeglasses and contact lenses wanted to explore solutions that would lead to further employment cost savings after having already engaged in offshoring solutions.

MicroSourcing offered its expertise as a leading outsourcing provider in the Philippines to showcase its ability to source quality talent at an affordable price - a price better than the client's existing BPO provider.

The results?

  • The client now maintains an offshore team of 100 full-time employees across customer service, operations, quality assurance, sales and workforce management
  • An offshore talent pipeline of specialized and technical positions across finance, accounting, data analytics and content creation.

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