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Operational resilience and compliance
Our geographically diverse service centers in the Philippines and Colombia ensure business continuity and disaster recovery you can trust. Each site is equipped with secure infrastructure, redundant power and CATO-enabled connectivity, allowing operations to continue seamlessly, even during local disruptions.
Additionally, we operate within ISO 27001 and ISO 9001 frameworks, with PCI-DSS- and HIPAA-aligned environments that safeguard sensitive financial and customer data.
Scalable efficiency
Build teams of any size, whether you need a single claims analyst or an entire shared service center. Our build-to-scale model allows you to grow strategically without disrupting performance or quality.
See how we work
Talent that fits your business
From the first interview to long-term retention, our goal is to build offshore teams that act as an extension of your own. Every role is carefully matched not only to the technical requirements of the job, but also to your company’s culture, values and long-term goals.
We also ensure candidates are positioned to perform long term using market benchmarking, behavioral assessments and role-specific profiling.
Zero surprises. Complete transparency.
Our managed solutions model gives you complete control, from recruitment and onboarding, to compliance, performance and cost. You decide who is on your team, how they’re performing and how value is being created.
Our contracts and invoices are also clear and straightforward, so you always understand exactly what you’re paying for. No hidden fees, no unexpected mark-ups.
Proactive partnership
Our local management and client services teams work closely with you to anticipate needs, address challenges early and identify opportunities to improve performance.
Every client has a dedicated point of contact supported by seasoned operations and HR leaders who help monitor your team’s engagement.
