Outsource technical support specialists

Why MicroSourcing?

No hidden costs. No unforeseen risks.

When you partner with the strongest provider, you get the best outcome.

1,000+ active clients across various industries

9,000+ offshore employees

13 strategically located offices

Junior

1 - 2 years of technical support experience

Handles routine technical issues by following predefined procedures and scripts to assist customers or end-users.

Receives and manages incoming support tickets, categorizing and escalating them to higher-level technicians when necessary.

Gains knowledge and experience by shadowing senior colleagues, attending training sessions and continuously improving technical skills.

Intermediate

2 - 4 of technical support experience

Independently resolves complex technical problems, including software, hardware and network issues, using problem-solving skills and resources.

Provides a higher level of customer service, empathizing with clients and effectively communicating technical solutions in a clear and understandable manner.

Contributes to the development and improvement of support procedures, documentation and knowledge base to enhance overall support efficiency.

Senior

4+ years of technical support experience

Possesses extensive technical knowledge and experience to handle the most challenging and critical technical issues.

Takes a lead role in managing major incidents, coordinating with other teams and implementing long-term solutions to prevent similar issues in the future.

Hear from our clients

Learn more about our clients outsourcing journey’s and how it’s transformed they way they operate.

Daniel Oh

Group Legal Counsel at Connective

WATCH NOW

"What really stood out for us with MicroSourcing was the amount of control we got over staff selection, the IT setup, cybersecurity measures, data protection and the level of support, both in Manila and locally in Australia."

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