Shared Services Group
Our shared services group consists of all the departments whose services are shared by all the offshore operations of our clients. These include the typical overhead and back-office department any sizable company would have.
The operational excellence team consists of operations experts and consultants who drive operational performance and excellence through process analysis and optimization. They are also in charge of compliance, certifications, and the implementation of best practices.
This department is in charge of the end-to-end process of attracting, screening, and hiring the best people possible for our company including the people who are working in the offshore operations of our clients.
Facilities & Client Services
This group is responsible for managing all our facilities including maintenance and security. This team also manages our Client Services Desk which takes care of hotel bookings, local transportation, and other concierge services for visiting clients and expats.
Human Capital Strategy & Delivery
This department is in charge of employee administration, compensation and benefits, employee engagement, labor relations, discipline and conduct, performance management, and other HR-related processes.
Our IT department is in charge of finding the best possible IT solutions for our clients and managing the day-to-day management of those systems. This includes our 24/7/365 technical support team.
Our Finance department is in charge of our finance and accounting including payroll and compliance with government rules and reporting regulations.
Business Development Group
Our business development group is responsible for positioning MicroSourcing in the market and attracting new clients. These efforts are executed by two departments:
Public Relations & Marketing
This team is in charge of the way the public perceives MicroSourcing as a company and the way we present ourselves to the world. This includes our charity initiatives, social media marketing, and the creative designs that form the MicroSourcing brand.
This team is in charge of finding new prospective clients, engaging with them in the sales process, and setting up the new offshore operations of our new clients up to the point that they are turned over to the operations group prior to go live.
Our operations group consists of all the operations directors, managers, and supervisors who are in charge of the day-to-day operations of our clients. The operations group can be further broken down into the following groups:
Client Managed Operations (CMO)
Our clients can opt to put their own employee(s) in charge of their operations. This can either be an expat who directly works for the client or a locally hired director or manager who is employed by MicroSourcing but assigned exclusively to the single client he or she was hired for.
MicroSourcing Managed Operations (MMO)
Our clients can opt to have their offshore operations fully managed by MicroSourcing. In this case, their head of operations is part of MMO which is our own in-house operations management group.
Our larger clients typically have an operations team that consists of a mix of people from all three groups.
MicroCreatives, formerly known as the Creative Services Group, is the creative arm of MicroSourcing. The team is composed of multi-talented individuals who take on a wide range of design and creative projects for MicroSourcing clients.