Learn how our Managed Operations model provides the perfect middle ground between outsourcing and incorporating.

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MicroSourcing Departments

Shared Services Group

Our shared services group consists of the departments whose services are shared by all the offshore operations of our clients. These include the typical overhead and back-office departments any sizable company would have.

Operational Excellence Department - MicroSourcing
Operational Excellence Department - MicroSourcing
Operational Excellence

The operational excellence team consists of operations experts and consultants who drive operational performance and excellence through process analysis and optimization. They are also in charge of compliance, certifications, and the implementation of best practices.

Talent Acquisition - Eastwood
Talent Acquisition

Talent Acquisition manages the end-to-end process of attracting, screening, and hiring the best people possible for our company including those working in the offshore operations of our clients.

Talent Acquisition - Eastwood | Talent Acquisition - MOA

Talent Acquisition - Eastwood
MicroSourcing Operations - MOA
Human Resources - MicroSourcing
Human Resources - MicroSourcing
Human Resources

This department manages employee administration, compensation and benefits, employee engagement, labor relations, discipline and conduct, performance management, and other HR-related processes.

Facilities & Client Services Group - MicroSourcing
Facilities & Client Services Group - MicroSourcing
Facilities & Client Services

This group is responsible for managing all our facilities including maintenance and security. This team also manages our Client Services Desk which takes care of hotel bookings, local transportation, and other concierge services for visiting clients and expats.

Information Technology Department - MicroSourcing
Information Technology Department - MicroSourcing
Information Technology

Our IT department is in charge of finding the best possible IT solutions for our clients and the day-to-day management of those systems. This includes our 24/7/365 technical support team.

Finance Department - MicroSourcing
Finance Department - MicroSourcing
Finance

Our Finance department is responsible for our accounting processes including payroll and compliance with government rules and reporting regulations.

Business Development Group

Our business development group is responsible for positioning MicroSourcing in the market and attracting new clients:

Public Relations & Marketing - MicroSourcing
Public Relations & Marketing - MicroSourcing
Public Relations & Marketing

Our PR and Marketing team manages how MicroSourcing is perceived as a company and the way we present ourselves to the world. This includes our corporate social responsibility (CSR) initiatives, social media marketing, and the overall MicroSourcing brand.

Business Development Department - MicroSourcing
Business Development Department - MicroSourcing
Business Development

Our BD team is in charge of finding new prospective clients, engaging with them in the sales process, and setting up the offshore operations of our new clients up to the point that they are transitioned to the operations group prior to go live.

Operations Group

Our operations group consists of all the directors, managers, and supervisors who are in charge of the day-to-day operations of our clients. The operations group can be broken down into the following:

MicroSourcing Operations - Eastwood
MicroSourcing Operations - Eastwood
Client Managed Operations (CMO)

Our clients can opt to put their own employee(s) in charge of their operations. This can either be an expat who directly works for the client or a locally hired director or manager who is employed by MicroSourcing but assigned exclusively to the single client he or she was hired for.

MicroSourcing Operations - MOA
MicroSourcing Operations - Eastwood
MicroSourcing Operations - MOA
MicroSourcing Operations - MDC
MicroSourcing Managed Operations (MMO)

Our clients can opt to have their offshore operations fully managed by MicroSourcing. In this case, their head of operations is part of MMO, our own in-house operations management group.

MicroSourcing Operations - Eastwood | MicroSourcing Operations - MOA | MicroSourcing Operations - MDC

MicroCreatives - MicroSourcing
MicroCreatives - MicroSourcing
MicroCreatives

MicroCreatives, formerly known as the Creative Services Group, is the creative arm of MicroSourcing. The team comprises multi-talented individuals who take on a wide range of design and creative projects for MicroSourcing clients.