Connective, a prominent player in the financial services industry, faced significant challenges with their offshore teams in India before forging their invaluable partnership with MicroSourcing in the Philippines. These challenges included a lack of control, personnel turnover and cultural misalignment, all of which hindered their pursuit of operational excellence.
The need for change became evident when Connective explored the Philippines as a potential outsourcing destination. The Philippines offered a cultural alignment that resonated with their Australian team and the English proficiency was impressive. But what truly stood out was MicroSourcing’s offering.
The partnership began in 2019 with the relocation of Connective’s 12-member compliance team to Manila. Recognizing the importance of setting high standards from the outset, Connective invested significant effort in training and development.
Connective sent their Head of Compliance to Manila for six weeks to ensure the team’s seamless integration and to provide comprehensive training. Clear guidelines and protocols were established to maintain consistency and quality in their operations.
While the initial team consisted of 12 members, Connective’s confidence in MicroSourcing’s capabilities and. the success of their partnership prompted further expansion. Over the years, the team size grew steadily, now exceeding 40 full-time employees based in the Philippines across compliance functions, including developers.
Additionally, Connective had the freedom to set up reporting structures and key performance indicators (KPIs) tailored to their unique requirements. This approach fostered open and efficient communication, effectively eliminating geographical barriers often associated with outsourcing.
MicroSourcing’s willingness to support the establishment of a dedicated security infrastructure allowed Connective to use its own security protocols and setups on the equipment used by its offshore team. As a result, the offshore team effectively functioned as a remote Connective office, maintaining the utmost security and data protection standards, a crucial aspect of their operations.
The collaboration between Connective and MicroSourcing has generated significant and quantifiable benefits across multiple facets of Connective’s operations. This successful partnership has led to the following outcomes:
Connective’s partnership with MicroSourcing has evolved into a symbiotic relationship that goes beyond conventional outsourcing. It has been a journey characterized by continuous growth, collaboration and shared goals. The future of Connective’s partnership with MicroSourcing is marked by a path of sustained growth and enhanced efficiency. They foresee expanding their presence and team in Manila, with a strong emphasis on transitioning additional compliance functions.