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2014 CommunicAsia Summit
In an effort to boost the Philippines’ image as one of the e-services hubs and global position in the information technology and business process management (IT-BPM) in CommunicAsia 2014, the Department of Trade and Industry (DTI) through the Philippine Trade and Investment Center (PTIC) in Singapore expressed their full support to the country’s representatives.
DTI Undersecretary Ponciano C. Manalo Jr. said as the Philippines is set to participate in Asia’s largest integrated information and communications technology (ICT) exhibit, the country will be able to showcase its position in high-value IT-BPM processing space which includes applications and software development, creative content and game development, and big data and business analytics.
The event is scheduled from June 17-20 at the Marina Bay Sands in Singapore. The representatives to the summit will be led by the Department of Science and Technology-Information and Communications Technology Office (DOST-ICT Office), the main agency for government-driven ICT efforts, as well as the Information Technology and Business Process Association of the Philippines (IBPAP), the main organization of the IT-BPM industry in the Philippines.
Some of the key segments that will be showcased in the event are information technology, cloud computing, mobile, wireless solutions, broadband, managed services, internet, IT-enabling services, data center, international gateway facility (IGF) services, contact center services, back office, data processing solutions, and employment screening services.
Meanwhile, DOST Undersecretary and ICT Office Executive Director Louis Napoleon C. Casambre said the DOST-ICT Office is continuously striving to enable local innovative ICT companies to become globally competitive and to make them more attractive to foreign investors. He added that through CommunicAsia 2014, he’s hoping that there would be more opportunities for the Philippines and that it would become a major ICT hub.
Manalo then noted that as the Philippines maintains its image as the leading e-services hub of Asia with its existing cyber parks and IT companies, it remains as a key outsourcing services provider for companies based in the US, Japan, and Europe.
Department of Labor and Employment Secretary Rosalinda Dimapilis-Baldoz and Jose Mari Mercado, President of the Information Technology-Business Processing Association of the Philippines (IT-BPAP), are set to ink a partnership agreement and a two-year joint action plan for Filipinos who are working in the call center sector.
Action plan to address work environment problems in the BPO sector
The pact is expected to promote occupational safety and health standards (OSHS) and general labor standards (GLS) as well as IT-BPM best people practices. This is to address the health problems and social issues that are common in the call center sector.
This month, the action plan will be launched together with a briefing on labor law compliance and occupational safety and health standards. Each organization is expected to appoint their respective technical working committee (TWG) to jumpstart the action plan that is said to take effect until December 31, 2015.
The action plan will also include strategies and activities that focus on the development of information and education materials, assessment on IT-BPAP hubs, monitoring on occupational safety and health compliance, and collation of relevant industry-specific data for future analysis.
Baldoz added that the action plan is only a part of the long-term goal that aims to address the work environment problems in the business process outsourcing (BPO) sector.
State of the Philippine BPO Indsutry at International Outsourcing Summit
The International Outsourcing Summit 2011 was held last October 11-12 at Sofitel Philippine Plaza in Manila. In this event, leaders, executives, and players of the business process outsourcing (BPO) industry convened to tackle global issues, challenges, and opportunities about and related to IT-BPO.
With the theme “Global Market Leaders Addressing Global Market Issues”, sessions covered topics including the state of the Philippine BPO industry and the need to offer more non-voice and complex services while staying competitive when it comes to providing call center work.
The IT-BPO Roadmap 2011-2016 was also presented in the event by the Business Processing Association of the Philippines (BPAP). It was discussed that the country should be the top IT-BPO location of choice, which can be achieved by having a large number of workers who have better education. Government support is likewise necessary, particularly in implementing laws related to data security and welfare of workers. BPAP said they are confident that the industry will meet its accelerated goal of US$25 billion in export revenues by 2016 through a strong partnership between the private sector and the government.
President Benigno Aquino III expressed his gratitude to the summit participants. He had approved the funds for training programs that will help address the challenge of finding the right talent for the BPO industry.
International Outsourcing Summit Philippines 2010
The International Outsourcing Summit: Global Market Leaders Addressing Global Issues was held last October 26-27 at Sofitel Philippine Plaza.
Organized by the Business Processing Association of the Philippines (BPAP), the summit became the appropriate event for addressing global outsourcing issues as the industry faces more complex challenges, as well as to take advantage of new business opportunities and partnerships. In this two-day summit, CEOs and business leaders from the outsourcing industry tackled major global issues in different areas such as health services, business development, banking and finance, marketing, and talent acquisition.
One of the main points discussed was the importance of getting the right talent to meet the demands in the industry. In the academe panel on specialized talent and language acquisition, it was said that talent is what drives the outsourcing industry. According to BPAP’s Executive Director for Talent Development Atty. Jamea Garcia, over 70,000 new BPO jobs were created in the Philippines last year, noting that the country has a large pool of English-speaking talent with competitive salaries. However, the challenges include finding workers who have the right skills for the job, and removing the negative perception that outsourcing or BPO is mainly call center work.
The International Association of Outsourcing Professionals (IAOP) brought together more than 550 outsourcing executives from different organizations around the world in the recently concluded 2010 Outsourcing World Summit held in Florida.
Companies learned the benefits of outsourcing
“This year’s Summit was particularly timely and relevant to organizations as the economy shows signs of rebounding,” said IAOP Chairman Michael Corbett. “Companies learned how outsourcing can help create change, enable growth and add value to their organizations.”
Joshua R.Jewett, senior vice president of Information Technology and procurement, and chief information officer, Family Dollar Stores, Inc.; Dmitry A. Loschinin, president and chief executive officer, Luxoft; and the late Dewang Mehta, past president, NASSCOM® were inducted into IAOP's Outsourcing Hall of Fame. Meanwhile, Johnson & Johnson’s Julia Santos and commercial real estate executive Rich Etzkorn were recognized as “Members of the Year” at the Summit Awards Luncheon held last Feb. 16.
IAOP's official publication “Globalization Today” was also launched during the event. This aims to tap insights of individuals from around the world and create “the best and largest informational resource on outsourcing”.
WNS' Outsourcing Delivery Center in Manila
Leading global business process outsourcing provider, WNS, announced that it had launched its new outsourcing delivery center in Manila, CNN reported. The delivery center was inaugurated by President Gloria Macapagal-Arroyo, who met with WNS employees after an opening ceremony.
"In a very short time, we have grown ahead of plan and expanded the services we deliver to our global client base from the region. This is truly a testament to the high quality talent in the country and their strong focus on service excellence," stated Group Chief Operating Officer of WNS Global Services and Chairman, WNS Philippines, Anup Gupta.
According to CNN, WNS Philippines has grown to over 1100 employees in only 18 months. WNS formed WNS Philippines early in 2008 in a joint venture with Advanced Contact Solutions. The new outsourcing delivery center will service several industries that include consumer products, travel and financial services, telecommunications, and provide voice and back-office services.
President Arroyo characterized the outsourcing event as a sign that her Cyber Corridor project was “in full swing”. The Cyber Corridor project aims to create interconnected centers for technology-related services in five “super-regions” that include Baguio, Clark, Metro Manila, Cebu, and Davao.
“We are extremely grateful to the government of The Philippines for the support extended to us. We see tremendous opportunities in providing world-class services to our customers as we continue to grow our business,” commented Prabhakar Bisen, CEO of WNS Philippines.
The 10th e-Services Global Sourcing Conference and Exhibition is being held in the Philippines having been recently dubbed as “Best Outsourcing Destination of the Year”. The Philippines won the award as part of the 6th annual National Outsourcing Association Awards in the United Kingdom – its second since winning the award in 2007.
According to Philippine Star, the event is an annual trade show spanning two days to bring together outsourcing providers from around the globe. This year's show promises 200 exhibitors and more than 2,000 trade buyers. The Department of Trade and Industry is preparing for the event through the Center for International Trade Expositions as part of the continuing effort to promote the Philippines as the premiere outsourcing destination.
Philippines moves up as one of the top markets for global investors
Research by UK Trade & Investment indicates that the Philippines has moved to 9th among the top markets for global investors in 2009 – up 14 spots from last year. The e-Services event will be held on February 8 and 9 at the SMX Convention Center in Pasay City, Philippines.