by: Maricel Salao
To accommodate the number of expansions from the existing clients and new accounts, MicroSourcing recently launched a new site on the 2nd floor of 1880 Building in Eastwood City. The site was officially launched last October 15, attended by the Mancom members, clients, and management staff. The site has over 600 seats, enough to accommodate current and future growth.
Apart from accommodating client growth, MicroSourcing also considered staff feedback when designing the new site. We have created a bigger pantry area that can serve as a venue for site events. The lounge area at the back of the pantry can serve as an avenue for informal meetings, birthday celebrations, and other team engagement activities. We have also added two training rooms with collapsible wall to accommodate bigger training classes and can also be used for engagement activities.
Since we promote a healthy lifestyle and work-life integration, we have also added a shower room for those who would like to bike to work and do some exercise before they start their shift. A nap room is also available for the staff to take a short nap during their breaks. A PlayStation 4 and a videoke machine are also available for employees to use during breaks or company activities.
Overall, the new site is designed to be a place that inspires our employees to work hard and enjoy the company of their colleagues.
by: Marie Pearl Martinez
"MicroSourcing has an excellent process for survey roll-out, results communication and action planning."
This is just one of the positive comments from the judges of the 2018 Change Challenge Awards, where MicroSourcing Philippines was recognized as the winner in the Enterprise Category. MicroSourcing was chosen from a pool of more than 700 teams and organizations that have done repeat surveys with Voice Project.
The Change Challenge Awards recognizes teams and organizations that have achieved the greatest measurable change in work practices and outcomes. Unlike "best employer" awards that only provides a one-off snapshot of static performance and recognizes the same financially healthy organizations, the Change Challenge Awards focuses on the extent of positive change that has been achieved over time.
The Macquarie University, Griffith University, and the Australian Research Council support research for the Change Challenge Awards. This year's esteemed judges include:
Dr. Peter Langford, Director, Voice Project
Susan Henry, Head of People & Culture, Starlight Children's Foundation
Andrew O'Keefe, Director, Hardwired Humans
Mark Wiggins, Professor of Organisational Psychology, Macquarie University
"In a growing economy like the Philippines, the search for talent can get quite competitive. This makes it even more important to be an employer of choice. By realizing our employees are our core asset and taking action to increase employee engagement, we have been able to achieve employee retention rates that are significantly better than our industry. It also makes MicroSourcing a more fun environment at the same time," said MicroSourcing's CEO, Sjoerd Krosse.
Voice Project is the leading provider of employee engagement, 360-degree leadership, and customer service surveys. It began as a research program at Macquarie University that explores the impact of employee and client "voice" on engagement, leadership, and service quality. They have been MicroSourcing's partner in our Annual Employee Engagement Survey since 2013.
ARISE: A Benefit Concert was a dream come true for the MicroSourcing Dance and Music Club. Exceptionally talented employees from different MicroSourcing sites in Manila performed to an audience made up of delighted colleagues, friends, and relatives. The fundraiser was held in support of Virlanie Foundation's commitment to building a better future for children in need of special protection.
The program was opened by Christian Malubag, VP of Operations for MicroSourcing Picadilly and Cebu. What followed was a night of fun and dancing. Raffle prizes were also given away during the event. Among the performers were SwissMiss Duo Singing Contest winner Queza Fabela, MicroSourcing bands (Overbreak from Altegra, Tigasaur from Ortigas, CHIBI Band from 1880, Alera Band from EV, DMC band), and DMC dancers and singers. The audience was also treated to a special guest performance by Virlanie's very own speech choir group called The Rising Youth with a moving piece about what they wanted to be when they grow up. OPM band Mojofly closed the night with a series of hits.
The donation from MicroSourcing was received by Lead for Donor Relations Derik Tabunar.
We are grateful for the generosity and tireless support of MicroSourcing employees. Your donation of P58,000 will contribute towards the Foundation's numerous programs to support the needs of children living in the Virlanie-supported communities.
According to the National Eye Institute, May is considered the Healthy Vision Month where everyone is encouraged to get a comprehensive eye exam to detect vision problems early, when they are easier to treat.
As an eye care provider, Vivian Sarabia Optical’s (VSO) mission is to improve the eye wellness of Filipinos for nation building. Its groundbreaking roots can be traced back to Vivian’s father, Dr. Federico B. Sarabia, who is the first Filipino optometrist. VSO has been giving sight to Filipino professionals for over 110 years so they can perform better in their jobs and live to their full potential.
Last May 15-19, in celebration of Healthy Vision Month, VSO gave MicroSourcing employees free extensive check-up as well as discounted rates for eyeglasses. As they visited all Manila sites, VSO doctors and staff were all ready to assist and made sure MicroSourcing employees received the best treatment for their eyes.
April 7 is the United Nations’ World Health Day and in line with this, EE-CSR and HR CompBen teamed up to execute the Health and Wellness Week at all MicroSourcing Manila sites.
From April 17-21, ActiveOneRx, WestMont, Pediatrica, Herbalife, Beelove, Inc. and Fitness First participated in the event. These vendors and partners shared their expertise in making MicroSourcing employees aware of their well-being. Employees were able to activate their ActiveOneRx accounts, get free medicines from WestMont and Pediatrica, sample a refreshing Green Mango Smoothie from Beelove, Inc., get a full body scan from Herbalife, and register for free at the Freestyle Group Training which was conducted at the Fitness First branches near MicroSourcing sites.
Overall, the employees were delighted to check out what was in store for them that was all about being healthy and fit.
by: Karen Cayamanda
Last November, MicroSourcing opened a new delivery center in Eastwood City to meet the expansion needs of new and existing clients.
CEO Sjoerd Krosse and VP of Operations (Eastwood and Ortigas) Maricel Salao, together with the rest of the management employees, held a blessing and ribbon-cutting ceremony to formally launch the new delivery center. Located at 9th Floor E-Commerce Plaza Building, Eastwood City Cyberpark, Bagumbayan, Quezon City, it has an area of over 2,000 sqm with a seating capacity of 400. It likewise has the standard MicroSourcing facilities including function rooms, MS Cafe, locker rooms, server rooms, a training room, clinic, as well as a nap room.
E-Commerce Plaza is a class A and PEZA-approved building which is also home to several other BPO companies.
According to CEO Sjoerd Krosse, opening a new delivery center in Eastwood City is a great move for the company. "Eastwood, having been where MicroSourcing started its original operations, is home to a lot of clients who grew with us throughout the years. We are excited to expand our capacity in Eastwood, which was urgently needed to facilitate the growth of our existing Quezon City-based clients. The site also creates new spaces for incoming clients and we hope that they, too, will grow with MicroSourcing in the years ahead."
The new delivery center at E-Commerce Plaza is the third office of MicroSourcing in Eastwood City. Overall, the company has seven delivery centers: the headquarters at Picadilly Star Building in Taguig City, while the other offices are in Mall of Asia, Ortigas, and Cebu.
by: Karen Cayamanda
Last September 17, 171 management employees across all sites gathered at Balay Indang in Cavite for Restart: Leadership Camp 2016. This is an annual event that aims to inform all management employees about the current state of the company, plans, and other updates. This is also an opportunity for everyone to know their colleagues from other departments and sites, and a venue to recognize those who have shown exemplary performance in the previous fiscal year.
MicroSourcing CEO Sjoerd Krosse started the event with updates on the Salmat acquisition and the current status of the business. He also thanked everyone for a job well done and encouraged them to work even harder to help make the company more successful.
Management employees from different departments who have shown excellent performance were likewise recognized during the event. These employees, called MS Heroes, set an impressive example of how to help and influence their teams and colleagues in meeting their objectives: Kristopher Cabrera (IT), Mary Grace Manalo (FACS), Zeus Mendoza (Finance), Jonna Rose Distor (HR), Paul Riparip (OpEx), Sherwin Darilag (MicroCreatives), Maria Sophie Stella Gatab (EV - Manila), Evangeline Noval (EV - Cebu), Niña Beltran (AH), Rocel Marie Joy Resurreccion (Operations - MDC), Maria Salome Del Rosario (Operations - 1880), Albert Sugalan (Operations - MOA), and Rejessah Salinas (TA).
One of the highlights of this year’s leadership camp was the team activity that was facilitated by Breakout Interactive Theater. They feature theatrical experiences that allow participants to be immersed in various situations to solve a case or survive in a certain environment. Twelve teams had an opportunity to be detectives to figure out who the mastermind of a murder case was. After a series of interrogations and analysis, Team Light Blue, headed by VP of Operations (Eastwood and Ortigas) Maricel Salao, gave the most comprehensive answer and was declared the winner.
Another highlight of the event was the Management Duets that got the crowd cheering for the representatives of their respective departments. Seven pairs sang their hearts out amidst the deafening cheers. Some even brought various props to show their support. After much deliberation and a tie-breaker round through a videoke challenge, Maria Kristel Mercado and Christian Ferreras of MicroCreatives claimed the top spot and received a cash prize of P8,000. Team HR got the second place and P5,000, while Team Finance made it to the top three and received P3,000.
It was indeed a productive day for all management employees. A big shout-out goes to Employee Engagement Lead Melissa Matibag and the rest of the HR department for organizing this event. With stomachs full of delicious food and hearts filled with words of encouragement and new lessons learned, it is with high hopes that the entire management team will work even harder to make a positive impact to the company.