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BPO positions top in-demand jobs for 2018

by: Sidney Liquigan

Tuesday, March 20, 2018 | Outsourcing News |

In February, Jobstreet.com released an outlook report, forecasting the BPO sector to generate the most jobs in 2018, as reported by ABS-CBN News. In its outlook report, Jobstreet.com also reported that the BPO sector posted the most job openings in 2017, mostly in the specialized fields of finance, accounting, and IT, as well as in call centers.

"This industry has been hiring candidates for many different specializations. They are not just hiring for customer service," said Cielo Javier, country marketing manager of Jobstreet.com.

Despite concerns regarding the rise of AI, there is still a strong demand for BPO workers. This shows that BPO jobs are evolving and there will always be opportunities for human talents. According to Jobstreet.com's report, we can expect the most job openings for customer service representatives, telesales and telemarketing agents, technical and help desk support, and hardware and software development positions.

Jobstreet.com's report also stated that the increasing demand for BPO workers will contribute to the growing demand for teachers, as BPO-related teaching jobs will be opened.

Next to BPO, the retail sector will have the second most job openings, specifically in the fields of sales, marketing, purchasing, warehouse management, and human resources. The third most in-demand jobs will be in the manufacturing sector, specifically sales, finance, accounting, purchasing, warehouse management, mechanical engineering, and customer service positions.

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