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BPOs to discuss effects of AI on Filipino workers

by: Sidney Liquigan

Tuesday, October 24, 2017 | Outsourcing News |

As reported by Manila Bulletin, the BPO sector has acknowledged the looming impact that will be brought upon by technological innovations, particularly artificial intelligence (AI), automation, and robotics. In line with this, the Information Technology and Business Process Association of the Philippines (IBPAP) plans for the issue to become the topic of discussions at the upcoming 9th International IT-BPM Summit on November 7.

Automation to move IT-BPM industry up the value chain

"Many experts are predicting that the workforce is in danger of being replaced by automation but that is simply not the case. What is often overlooked about automation is that while it is expected to impact certain jobs in the sector, this will also enable the IT-BPM Industry to move up the value chain, resulting in an increase in mid-skilled jobs and high skilled services," said IBPAP President Rey Untal.

Untal noted that international experts will attend the 9th International IT-BPM Summit to discuss comprehensively the impact of technology and the future of the BPO industry.

In Q2 of 2017, new investment pledges in the IT-BPM sector went down by 34% YoY, according to a data from the Philippine Statistics Authority (PSA). The data also reported that investment commitments in the BPO sector went down to R4.9 billion in Q2 from R6.27 billion.

In response to the issues surrounding the effects AI will have on the Filipino workers, Contact Center Association of the Philippines (CCAP) President Jojo Uligan said that efforts should focus on finding more opportunities for their workforce.

"Our success in this industry is our people. We have to make sure that we protect them, make them stay relevant, and educate them. Yes, the industry would feel certain impacts but what we are focusing on are the opportunities," said Uligan.

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