Learn how our Managed Operations model provides the perfect middle ground between outsourcing and incorporating.

talk expert
Talk to
an Expert

Explore the opportunities with us.

Contact Us

Outsourcing News for April 2016 | MicroSourcing


ISG Releases 2016 Q1 Outsourcing Index

by: Sarah Joson

Thursday, April 14, 2016 | Outsourcing News | Comments (0)

ISG Q1 2016 Outsourcing Index

According to the Outsourcing Index released by technology insights and market intelligence and advisory services company ISG (Information Services Group), smaller deals, which are contracts worth $40 million or less, rose 40 percent to $4.1 billion. Contracts that underwent changes surged 48 percent to $2.8 billion. Also, the volume and value of outsourcing contracts across the globe increased during this year’s first quarter.

The ISG Outsourcing Index interprets data collected from commercial outsourcing contracts with an annual contract value (ACV) of $5 million or more and it found that the ACV for the first quarter of this year climbed 20 percent to $6.1 billion.

It was also discovered that Q1-2016 is the second quarter that saw a contract volume exceed the 400 mark with 404 deals. The first ever was Q2-2015 with a record volume of 446. Compared to last year, the volume of contracts is 32 percent higher, propelled by restructurings which make up 78 percent or 173 of the total number of deals. Also, information technology outsourcing (ITO) contracts grew 51 percent to 301 deals. On the other hand, only five mega deals (contracts that are worth $100 million and more) declined from last year’s seven.
During the last 12 months, ACV totaled $24.7 billion. This is the highest level in the last four years and volume peaked with 1,542 contracts.

ISG cited their forecast for this year, saying 2016’s first quarter did far better than 2015 with ACV surpassing $6 billion for the second quarter which is an indication of a healthy market flow.

John Keppel, Partner and President of ISG, further explained that there’s a balance between the volumes of new deals and restructured ones. This means that there are a lot of opportunities in the market. Moreover, even if the use of the cloud is gaining traction, strong growth in ITO value and volume proves that IT solutions are positively impacting multiple areas in the outsourcing sector.

The total value of ITO contracts in the first quarter grew 24 percent to $4.2 billion. Business process outsourcing deals climbed 12 percent to $1.9 billion, despite a slight decline in the volume of BPO deals.



PH, an Established Regional IT-BPM Hub

by: Sarah Joson

Wednesday, April 13, 2016 | Outsourcing News | Comments (0)

The Philippines Cited as an Established Outsourcing Hub

During the recent CeBIT (Centrum für Büroautomation, Informationstechnologie und Telekommunikation) Fair, a premier global trade fair and event to promote IT services held in Hannover, Germany, the Philippines was cited as a sustainable investment destination for information technology and business process management (IT-BPM) by the country’s major providers. They also promoted the capabilities of the Filipino workforce. This is on top of the Philippines’ continuous robust growth in the last five years, which further reinforces its position in the global IT-BPM industry.

The Philippines’ strengths in the electronics sector, a key contributor to the Philippine economy, were also underpinned at the event. It is responsible for 49.3% of the total Philippine exports (US$28.9 billion) in 2015.

The IT-BPM industry of the Philippines earned $22 billion and created 1.2 million full-time jobs last year. This year, the sector is seeking to surpass the revenue figures and is targeting to hit $25 billion in revenues and create 1.3 million direct employment opportunities.

The Philippines’ economic blueprint called Comprehensive National Industrial Strategy (CNIS) identified the overall development strategies for the IT-BPM, manufacturing, agribusiness, tourism, and infrastructure and logistics sectors. These are deemed as pillars in sustaining the economic growth of the country.

CeBIT is one of the acclaimed platforms for global ICT companies to explore opportunities and partnerships through exhibitions, global conferences, and networking events. This year, the CeBIT in Hannover attracted 100,000 visitors with more than 3,000 exhibitor companies from 70 countries.