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Cebu City Jumps to 7th Spot in World's Best Outsourcing Cities

by: Karen Cayamanda

Monday, February 1, 2016 | Outsourcing News |

Global outsourcing and investments advisory firm Tholons ranked Cebu City, Philippines as the 7th best outsourcing location worldwide.

Cebu moves up list as best outsourcing location

Cebu City improved its ranking, coming from the 8th spot last year. Rankings of other cities in the country had improved, with Dumaguete City joining the top 100 list at the 93rd position. Manila retained its position as the second best outsourcing location, following Bangalore, India. This is according to Cebu Educational Development Foundation for Information Technology (Cedfit) Managing Director Jun Sa-a, who also said the ranking shift of Cebu City from 8th to 7th was one of the important shifts in the Asia-Pacific region in this year’s list.

Tholons said Cebu City had moved up the list as it is able to continue to develop its IT-BPM sector through improvements in infrastructure and a large pool of talent. It offers services involving three main outsourcing areas: Information Technology Outsourcing (ITO), Knowledge Process Outsourcing (KPO), and Business Process Outsourcing (BPO).

Back in 2001, only five IT-BPM companies had operations in the city. Last year, it is home to 200 companies, employing 117,000 workers.

With its improved ranking, Cebu City could still be further promoted as an outsourcing destination, said Tholons, as the industry is still leaning towards BPO in the global outsourcing landscape.


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