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PH IT-BPO Industry Readies 6-year Road Map

by: Sarah Joson

Wednesday, October 7, 2015 |

The Information Technology and Business Process Association of the Philippines (IBPAP) is scheduled to finalize a new six-year road map that will work as a guide for the outsourcing sector, specifically on global market developments.

According to IBPAP’s President and Chief Executive Officer Jose Mari P. Mercado, challenges for the six segments of the business process outsourcing industry (contact center, health care, information technology (IT), animation, game development, and financial services) will be underpinned in the road map.

He also stated during the 7th International IT-BPM Summit at the Marriott Hotel in Pasay City that they are trying to cover more sectors in the road map and their main goal is to predict what’s in store for the sector in the next six years. They are analyzing ways on how situations in the Philippine IT-BPO industry should be addressed.

Moreover, Mercado said the Philippines has the potential to sustain the industry’s 15-18% annual growth after 2016. He added that the road map aims to recognize possible opportunities and challenges.

In a statement released by IBPAP last August 10, the outsourcing industry posted revenues of $18.9 billion last year, and is eyeing $21.2 billion this year, and $28.9 billion for 2017.

The industry body is also looking at a possible consultant by the end of October to manage the roadmap, followed by the drafting of the plan, which usually takes 12 to 18 months.

Mercado pointed out that in 2014, the industry employed 1.03 million Filipinos and the industry is “confident of hitting” the target for 2015 which is 1.2 million.

Like in the previous years, the IBPAP will also identify a new list of “next wave cities” or areas outside Metro Manila that are accelerating in terms of outsourcing investments by the end of the month.


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