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PH BPO Earnings Expected to Grow 25%

by: Sarah Joson

Wednesday, October 14, 2015 |

The IT and Business Process Association of the Philippines recently stated that export revenues from the information technology and business process management sector of the country are expected to grow by 25 percent from $18 billion in 2014 to $22.5 billion this year. IBPAP also said the industry is poised to employ 1.2 million workers by the end of 2015.

During the two-day International IT-BPM Summit held at the Marriott Hotel in Pasay City, IBPAP Director for talent management Penny Bongato said the industry should sustain its momentum and improve ways to develop local talent so that future targets are more achievable.

Bongato added that BPO firms should be able to handle and sustain the talent pipeline, as well as accommodate new graduates to reinforce growth as the increasing global demand for BPO skilled workers is prompting countries to focus on improving the skills of candidates.

IBPAP pointed out that the Philippines is gaining traction in new markets and is looking for ways to optimize language capabilities. Bongato noted that the voice outsourcing segment keeps on changing and that the country needs to keep up since new countries are being assigned to the Philippines.

She also said the industry is on track in reaching the targets for Roadmap 2010-2016. IBPAP is currently working on the next roadmap and is set to be finished by end of this year.


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