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US Healthcare Reforms Seen to Create more PH BPO Jobs

by: Sarah Joson

Wednesday, August 5, 2015 | Outsourcing News |

Philippine Nurses to Find More Jobs in BPO

With the recent Supreme Court verdict on the Affordable Care Act in the US, or Obamacare, more Filipino nurses are expected to find jobs in the business process outsourcing (BPO) sector.

Pasig City Representative Roman Romulo, Chairman of the House Committee on Higher and Technical Education, said the Philippine division of Dublin-based Accenture plc, and New York-based EXL Service Holdings Inc. are seen hiring more Filipino nurses for their operations in Cebu City. Romulo pointed out that both firms are ready to accommodate the needs of American health insurers. Accenture has 16 delivery centers in the Philippines while EXL has three.

BPO firms are said to be hiring Filipino nurses with US licenses, and those who have passed the NCLEX but do not have US licenses yet.

Obamacare is anticipated to increase customer support, insurance claims processing, clinical support analysis, medical coding, and other non-core business support jobs of US health insurers to the Philippines through independent BPO providers or in-house back offices.

Other functions that Romulo said will be open to nurses and even fresh graduates by UnitedHealth Group Inc. are transition management, assistant manager positions, team lead for operations, specialists handling healthcare accounts, customer service, and medical coding work.


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