by: Sarah Joson
Thursday, August 6, 2015 | Outsourcing News |
As the requirements of the healthcare segment in the US continue to expand, business process outsourcing (BPO) companies are expected to create 150,000 job opportunities in the Philippines this year.
According to the Information Technology and Business Process Association of the Philippines (ITBPAP), the rising demand for skilled healthcare professionals is expected among US firms to address the need for special type of healthcare support.
Jose Mari Mercado, ITBPAP President and Chief Executive, said the US has turned to the Philippines for additional support as the US migrates to the International Code for Diseases 10 from the current ICD 9.
He explained that it is a very complex and sophisticated process that will require Filipino nurses to get US nursing certification to be qualified for the job. Moreover, he said the Philippines has the supply of nurses, but needs to build competency. As for other healthcare professionals, they would need to accomplish several weeks of additional training, assessment, and certification to qualify.
ICD 10 is much different from ICD 9 as it will require 10 digits coding system for disease identification and processing. This process will of course need thousands of encoders.
ITBPAP predicts that total BPO revenues will reach $21.9 billion in 2015 and $25 billion in 2016 - from $18.9 billion in 2014.
As for the revenues of the entire BPO sector, the voice segment still leads with revenues of $11 billion in 2014, while healthcare contributed $3 billion and employed 87,000 people last year.
Mercado pointed out that the healthcare segment is a great source of opportunity for the Philippine outsourcing industry, and the country is expected to develop and catch up in terms of competency in the near future.