by: Sarah Joson
Monday, March 23, 2015 | Outsourcing News |
According to Danilo Reyes, Chairman of the Information Technology and Business Process Association of the Philippines (IBPAP), on the heels of the positive performance of the business process outsourcing (BPO) industry of the country last year where at least one million jobs were created and earnings reached $18 billion, numbers posted could further grow in 2016 to $25 billion (P1.118 trillion) in earnings, and 1.3 million direct and indirect jobs.
Reyes added in his speech during the 2015 Asia BPO Summit that producing one million jobs is a milestone, considering that the sector only had 2,000 employees 16 years ago.
The BPO sector is one of the major contributors to the country’s growth through job production and earnings. It’s almost at par with the remittance of overseas Filipino workers. However, BPOs still face the challenge of having a high turnover rate amongst workers.
Shore Solutions Chief Executive Officer Darcy Lalonde pointed out that people should have proper training for BPO work. Pushkar Misra, CEO of Hinduja Global Solutions, said Filipinos are very knowledgeable when it comes to technology and there are ways where it can be maximized. Meanwhile, Marcel Greutmann, General Manager of the Services Integration Hub East of IBM, said majority of the activities in the IT segment of the BPO sector can be found in mobile technology. He added that there are numerous opportunities in the segment as the adoption and innovation of mobile gadgets continue to rise.
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