by: Sarah Joson
Wednesday, July 23, 2014 | Outsourcing News |
Back in 2012, a P119.1-million grant was given to the BPO sector particularly the call center and computer-programming segments - P118.8 million was given to the call center segment, while P329,000 was allotted to the computer-programming segment.
According to the PSA, the grants are a type of financial assistance from the government, which can also be in the form of tax holidays and tax privilege to promote growth in an industry.
Data also found that employees in the software-publishing segment received higher annual compensation per worker compared to call center employees - the voice segment is employing the highest number of workers and contributed the most profit.
In 2012, the BPO programs employed 436,500, according to the PSA. About 83 percent of those jobs were in the call center segment, or 364,454 of the total BPO workforce. As for compensation, the BPO activities provided P154.9 billion in total salaries or P354,932 annually per paid employee.
Call center activities paid 77.9 percent in compensation or P120.7 billion of the total compensation paid by BPO activities.
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