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PH BPO still Driven by Call Center Segment

by: Sarah Joson

Thursday, July 24, 2014 | Outsourcing News |

Call Center Industry of the Philippines Continue to Thrive

The recent report of the Philippine Statistics Authority (PSA)-National Statistics Office states that for 2012, the call center segment posted the fastest growth rate and was the largest in the business process outsourcing (BPO) sector of the country.
According to 2012 Census of Philippine Business and Industry for BPO posted at the website of PSA, 404 call centers operated in 2012, which is 49.8 percent of the 818 companies across the entire BPO sector.

The voice segment also has the highest number of employees with 364,454 as of Nov. 15 last year, or 83.5% of the cumulative 436,500 in that period. As for earnings, the segment posted P249.873 billion in revenues, or 73.8% of the P338.179 billion from the entire BPO sector.

As for establishments, call center operations were followed by computer programming operations with 243 establishments or 30%. Data processing, on the other hand, had 51 setups or 6.3 percent, and other services related to information technology (IT) taking up 31 operations or 3.8 percent. Meanwhile, medical transcription accounted for 3.2 percent or 26 operations.



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