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PH barely Reaches BPO Need for IT Grads

by: Sarah Joson

Thursday, July 17, 2014 | Outsourcing News |

The business process outsourcing (BPO) sector of the Philippines is having a hard time in supplying its IT segment of the needed talent. The job openings are said to offer higher pay grade compared to the voice sector.

BPO sector struggling to provide IT talent

One of the examples cited is the talent shortage in Davao. Samuel Matunog of the Software Industry Association of Davao said major business process outsourcing (BPO) companies are now operating recruitment offices. Only 1,000 IT graduates are produced in the region each year.

He noted that even if the volume of fresh grads could sustain the requirements of outsourcing companies in Davao, those which are based in Cebu and Manila are likely to take part of the talent pool as well.

IT graduates need to have the right skills in Computer Science and IT management to make it in the IT-BPO sector. As for the voice sector, graduates of other courses can be trained.

IT graduates can command a higher salary in the outsourcing industry with some companies offering P40,000 at the entry level. Call center agents, on the other hand, are offered P12,000-14,000 for entry level positions, but could be easily scaled once they gain experience.


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