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Higher Salary Proposed for BPO Graveyard Shift Workers

by: Sarah Joson

Wednesday, July 2, 2014 | Outsourcing News |

House Bill 4414, which aims to give business process outsourcing (BPO) employees higher graveyard shift pay, was recently filed before the House of Representatives.

The proposed bill is expected to give a 10-25 percent increase on top of the the basic salary of BPO employees who are scheduled to work during the graveyard (10pm-6am) shift.

According to Maguindanao 2nd District Rep. Zajid Mangudadatu, with the numerous risks that BPO workers face during the graveyard shift, proper compensation should be given. He cited the stress experienced by call center agents who deal with angry customers on a daily basis. They are also pressured to make a sale and address other concerns. Likewise, the late work schedule is known to affect the well-being of an employee.

With the success of BPO companies and the advantages these organizations receive because most of them are owned and operated by foreigners and are in PEZA-accredited locations where tax benefits are abundant, Mangudadatu believes that a salary increase is acceptable.

The bill also aims to implement the salary increase in the entire BPO industry of the country, which includes firms operating in information technology centers or accredited by PEZA.


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