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Healthcare BPO: Fastest-growing Segment in PH

by: Sarah Joson

Monday, June 16, 2014 | Outsourcing News |

Healthcare Outsourcing Growing Rapidly in the Philippines

The healthcare information management services-business process outsourcing (HIMS-BPO) is reportedly the fastest-growing segment in the Philippines’ outsourcing industry. The segment posted a 114-percent growth in revenues and an increase of 47 percent in employment last year.

According to the Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP), the sector generated $277 million in 2011, $462 million in 2012, and leaped to $988 million in 2013.
As for the number of full-time employees, the sector employed 24,700 in 2011, 44,849 in 2012, and 65,895 last year.
This could mean that the HIM sector’s $1 billion revenue target could be achieved earlier, with the FTEs projected to reach 100,000 for the same year.

One of the advantages of the booming HIMS-BPO industry is it has created opportunities for the oversupply of nursing graduates and medical professionals. They can find employment in telemedicine, pharmaceutical, revenue cycle management (provider and payer Functions), and healthcare application support (clinical and non-clinical) jobs.

HIMOAP is set to hold the IMS Conference 2014 (formerly known as Healthcare Information Management Outsourcing Services Congress or HIMOSC) on August 28 in Makati with the theme, "Philippine HIMS: Trailblazing to Global Leadership".


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