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BPO Firms Urged to Set Up Operations outside Cities

by: Sarah Joson

Friday, June 6, 2014 | Outsourcing News |

During the recent ICT-BPM (Business Process Management) conference, Accenture’s Impact Sourcing Lead Guia Bengzon urged other BPO firms to consider "impact sourcing" which is a form of outsourcing that can help promote inclusive growth in the Philippines.  

Impact sourcing is a strategy that paves the way for opportunities to reach areas that are low in employment but have an abundant supply of talent and IT infrastructure.  

With the help of smaller organizations, Accenture was able to implement impact sourcing in South Africa and then India.

In the Philippines, the company has teamed up with Visaya Knowledge Process Outsourcing Corporation in Makati to apply impact sourcing in Tanjay City, Negros Oriental.
 
According to Bengzon, their partnership with Visaya KPO has produced 41 workers in Tanjay. They are handling call center work and marketing jobs, as well as writing and editing. Visaya KPO is currently the largest BPO operator in Tanjay.

For training, Bengzon said they are collaborating with local schools to serve as delivery centers for outsourcing work and other professional services.

The official also noted that recruitment is not an issue in Tanjay, even pointing out that BPO employees who moved to Metro Manila for employment are seen moving back to their home where similar opportunities are being offered. She further explained that 4-10 other people in the community are able to benefit with every job they provide. This, she said, enables the national agenda of bringing the economies of scale down to where these are needed the most.

In Tanjay, the average annual income of employees who participated in impact outsourcing has increased by 33 percent to P186,000. Moreover, the spending habits and purchasing power of workers are seen to have improved.


Source:
http://www.sunstar.com.ph

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