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Indian BPO Firms Warned about Losing BPO Lead

by: Sarah Joson

Wednesday, April 23, 2014 | Outsourcing News |

Tougher Competition in Global BPO

According to Wipro Board Member Jagdish N Sheth, Indian IT companies should prepare for new challenges as competition gets tougher. He cited the event where the Philippines snatched the call center leadership from India. Sheth added that Indian IT leaders should not be complacent and possess a mindset that their reign in the IT service world is permanent.

Sheth is also the Charles H Kellstadt Chair of Marketing at Goizueta Business School in Emory University in the US, and a key advisor to corporations such as AT&T, Ford, GE and Motorola, and many more. The professor stated that providers in India have not evolved and have not kept up with the changes globally.

Visa issues are also an important aspect that Indian firms should look into. It is hard for Indian tech companies to meet financial goals because strict immigration policies in the US are pushing them to hire onshore.

Data from brokerage Prabhhudas Lilladher highlighted the 2014 Salary Guide by Robert Half Technology. The report stated that the average base compensation for IT professionals in the US is likely to increase by 5.6% this year and the tech segment will experience the highest increase out of all the fields included in the research.

Sheth further explained that Indian firms need to hire Americans while maintaining margins. Americans are preferred over Indian IT workers because they are believed to be more productive.


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