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DOLE, IT-BPAP Set to Improve Work Environment in PH BPO Sector

by: Admin

Friday, April 25, 2014 | Outsourcing Events | Outsourcing News |

Department of Labor and Employment Secretary Rosalinda Dimapilis-Baldoz and Jose Mari Mercado, President of the Information Technology-Business Processing Association of the Philippines (IT-BPAP), are set to ink a partnership agreement and a two-year joint action plan for Filipinos who are working in the call center sector.  

Action plan to address work environment problems in the BPO sector

The pact is expected to promote occupational safety and health standards (OSHS) and general labor standards (GLS) as well as IT-BPM best people practices. This is to address the health problems and social issues that are common in the call center sector.

This month, the action plan will be launched together with a briefing on labor law compliance and occupational safety and health standards. Each organization is expected to appoint their respective technical working committee (TWG) to jumpstart the action plan that is said to take effect until December 31, 2015.

The action plan will also include strategies and activities that focus on the development of information and education materials, assessment on IT-BPAP hubs, monitoring on occupational safety and health compliance, and collation of relevant industry-specific data for future analysis.

Baldoz added that the action plan is only a part of the long-term goal that aims to address the work environment problems in the business process outsourcing (BPO) sector.


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