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Four Influential Factors in the Business & IT Services Market

by: Sarah Joson

Friday, December 27, 2013 | Outsourcing News |

A market research report by IDC called ‘The Four Pillars: How Services Firms and Providers Must Evolve to Ensure Sustainability Delivering Next-Generation Services’ was recently published by Reportbuyer.com.

Four pillars determining the progression of the business and IT services market

According to the report, the four pillars that are now determining the progression of the business and IT services market are social, mobile, analytics, and cloud technology.

The report highlights IDC’s take on how the four factors are affecting the services markets - even the seven key geographic markets (United States, Canada, Latin America, Western Europe, CEMA, Japan, and APEJ), and what service providers need to do to keep up with the changes in demand and trends in the market.

According to the VP of Outsourcing, Managed, and Offshore Services at IDC, David Trapper, social, mobile, analytics, and cloud technology are widely influencing the way buyers and businesses procure IT services as these now emphasize on standardized, host-based offerings that are easy to modify according to the market’s preference, location, and scale.

He added that service providers using traditional methods are predisposed to modify their business models by focusing on the processes and not the IT deliverables, enter new markets, reinforce local strategies, and become significant business partners to their clients.


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