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BPO Operations in Cebu Disrupted by Earthquake

by: Sarah Joson

Thursday, October 17, 2013 | Outsourcing News |

The 7.2 magnitude earthquake that rocked Central Visayas, Philippines last Tuesday morning prompted call centers to stop operations to ensure the safety of thousands of employees. Cebu and Bohol apparently took the worst hit.

Jose Mari P. Mercado, President and Chief Executive at Information Technology and Business Process Association of the Philippines (IBPAP), referred to the report by the Cebu Educational Development Foundation for Information Technology (CEDF-IT) and said BPO companies didnít experience major damages, but people were evacuated immediately as safety is their utmost concern. Subsequently, operations have resumed since yesterday.

On the other hand, Benedict C. Hernandez, President of the Contact Center Association of the Philippines (CCAP) said some buildings are now undergoing structural assessments as a precautionary measure by the building owners and developers. A building needs to pass certain safety clearances before they can allow employees to re-enter.

He added that there are nearly 100 BPO companies in Cebu, and 20 within the rest of Central Visayas. Also, Cebuís BPO industry currently employs 70,000 people.

Call centers operating in the Cebu Business and IT Park have continuity plans for such calamities, and these plans help ensure the safety and welfare of employees.


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